21 Feb 2017 12:33 PM
Dax Error or Out of Memory occurs when selecting background (TS298) by George in Troubleshooting
Sometimes when selecting a background image or video from the file selection browser in SSP, a DAX or Out of Memory error occurs. When initially selected, thumbnails may or may not appear.
This seems to be caused by a large number of media files in the selected file tree. There does not seem to be a specific number threshold but the error has been seen with as few as 5000 media files. This also seems more likely to occur when the thumbnails view is enabled.
If you temporarily move the bulk of your selected media files (image or video) outside of the SSP media tree and the problem no longer occurs, this is most likely the culprit.
Permanently reduce the number of media files - it is always good to do some house cleaning for media files.
Turn off the thumbnails view and use the details view along with file preview.
14 Feb 2017 05:36 PM
RE: bullet size by akins in Version 8.3
13 Feb 2017 01:42 PM
RE: Weird behavior in SSB text editting by akins in Version 8.3
- Thanks, I'll get back with GoFish.
08 Feb 2017 04:37 PM
RE: So Many Ways To Set Properties by akins in Version 8.3
- This clears up a lot. One thing I think would be very helpful is if the settings would "trickle" down.
That is, if settings are made at "All Properties" i.e., level (1) and you decide to change
something in "Song Properties" i.e., level (5), it would be convenient if the (1) settings
showed in (5) and then you could just change the ones you wanted. Example, I have
the font, fill, size, etc. set for songs at level (1) and I want to change the font size only
for one song. But when I go to level (5) to make that change, I have to re-enter all
the info in the "Song Text Properties."
06 Feb 2017 01:34 PM
RE: Rebuilding indexes - minor inconvenience by akins in Version 8.3
- Thanks for the info, George.
Actually backing up on one PC and restoring on another isn't much hassle, but I'll try
PTG and see if it saves me any time.
27 Jan 2017 06:22 AM
RE: New dream laptop by osborn4 in Tips & Tricks
And then there's this one that's actually available
"Calling this 18-inch monster a laptop is almost an 'alternative fact"
Don't forget to add the cost of a wheelbarrow to the $5000 price tag so you an haul this 13 pound beast around.
Full stroke mechanical keyboard. Track pad is moved over to the side and doubles as a numeric keypad. I'm surprised it's only 1080p and not 4k
|| 18-inch, 1,920x1,080 display
| PC CPU
|| 2.9GHz Intel Core i7-6920HQ
| PC memory
|| 32GB DDR4 SDRAM 2,400MHz
|| (2) 8GB Nvidia GeForce GTX 1080
(2) 512GB SSD RAID 0 + 1TB HDD
25 Jan 2017 06:02 PM
DeckLink - Live video shows through some transitions (TS297) by George in Troubleshooting
Sometimes when using the DeckLink plug-in and certain transitions, the user will see the live video show up in or behind the transition.
This is caused when the user selects a transparent transition. By design these show what is behind the transition.
Select a different transition.
Turn off or mute the live video feed.
Outside of the DeckLink plug-in use the user could select Fixed Background for the transition however this feature is not supported with DeckLink.
18 Jan 2017 05:27 PM
PowerPoint slide is presented shifted or off screen (TS296) by George in Troubleshooting
Sometimes when displaying a PowerPoint slide show the slide will display off-center or off screen depending on the display resolution.
While the exact root cause in unknown, it is currently happening on Windows 10 Build 1607 with PPT 2016.
To work around this the user can set the Slide Properties for margins under the External Players media type (PPT is one) to Full Screen with no margins and it will prevent the bad behavior. The user can also convert PPT slides in the Slide Builder or create/duplicate the content in Slide Builder.
16 Jan 2017 12:30 PM
RE: Window 10 and PowerPoint Issue by George in Version 8.3
The best answer I can give you with the info provided is "It depends..."
It will depend on what OS you are using and which version of PPT (Office) you are using since there are some workarounds for some of the PPT issues. You can either refer to the many KB articles available on the topic or contact the support team as they will gladly go over your specific issues with you.
I can say that you will avoid ALL of the PPT issues if you either convert them to Slide Builder files or better yet create all your slideshow type content in Slide Builder. FYI - anyone (your staff and contributors) can load the workstation version of SSP on any machine to create content for you.
If you have other specific questions, the support team will be glad to take your call to address them as well.
15 Jan 2017 09:08 AM
RE: Questions about your position by Yagabu in The Wave Pool
- I am the Technical Director for my church, and I basically have the same position as you. However I am able to attend staff meetings when I can. I am a paid staff member but along with the duties you described, I am also on-call for technical issues for all PC's in the church as well as all the equipment.
As for who I report to, it is a complicated setup. We have a Senior Pastor and a Deacon in charge of the Technical Equipment. So I report to both, but the Deacon also reports to me since he is our sound man. I do not get any reviews and pay is based on how the church finances are doing. If we do well, I can propose a raise, but if not, I have to expect a cut.
I would definitely write up a job description and a list of all your responsibilities and have a meeting with the staff/elders and discuss what you want, ie. respect, attend staff meetings, etc....
12 Jan 2017 06:00 PM
How do Slide Properties within SongShow Plus work? (FAQ038) by George in SongShow Plus FAQs
- Slide Properties Hierarchy within SongShow Plus
There are several ways to change the look and feel of your content as it is displayed within SongShow Plus. The primary way is through changes in the Slide Properties. There are several levels of Slide Properties and it is important to understand the relationship between them.
Slide Properties are arranged in a reverse-hierarchy; in other words, each subsequent property level overrides the former property level from general to specific as you move down the following list:
- Global Slide Properties
- Media specific Global Slide Properties
- Program Slide Properties
- Song Database Slide Properties
- Program Item Slide Properties
Global Slide Properties (ALL Media) - These are the most general slide properties. They apply to All Media types for all programs, objects, and items for which you have not set more specific properties. These settings are applied any time you open SongShow Plus.
There are a few ways that Global Slide Properties can be edited but the primary way is from the main toolbar -- Main Tool Bar > Slide Properties >Display number (if relevant) > All Media. From here the property groups can be selected to adjust the projected result for All Media.
Global Slide Properties (Media specific) - These are also a general slide properties. They apply to specific Media types for all programs, objects, and items for which you have not set more specific properties. These settings are applied any time you open SongShow Plus. The available Media Types are: Songs; Scripture; Images; Videos; Audio Tracks; and External Players. Each Media Type has a distinct set of properties that can be selected for it.
There are a few ways that Global Slide Properties for Media can be edited but the primary way is from the main toolbar -- Main Tool Bar > Slide Properties >Display number (if relevant) > select Media type. These are nested under the All Media settings and can be found there as well. From here the property groups can be selected to adjust the projected result for the selected Media type. When selected, these will override the All Media settings.
Program Slide Properties are an object inserted into a program and affect all relevant program items below them in the program. These properties are only applied in the program they appear in and can be moved up and down in a program like any other program element. Moving these up and down will change how the items in the program are displayed.
There are a few ways that Program Slide Properties can be added but the primary way is from the Program Panel -- Right-click in the Program Panel >Insert Item > Slide Properties For > Media type. These can be moved by drag-and-drop. When used, these will override the Global Slide properties.
Song Database Slide Properties are a song database specific setting and are saved in the song file. These properties will be applied every time you display the song from the database or add it to a program in SongShow Plus and display the song. This is useful if you have a song that you want displayed in a specific way all the time.
There are a few ways to edit the Song Database Slide Properties but the primary way is from the Song Database Panel -- Select the song > Right-click the song > Edit Song. From this dialog select the Slide Properties tab. When used, these will override the Global Slide properties and the Program Slide properties.
Program Item Slide Properties apply to an individual item within a Program. This setting is program and object specific and will be applied every time you open the program in SongShow Plus and display the object where the properties are set. This is the lowest and most specific Slide Property setting possible and it overrides everything else.
To edit the Program Item Slide Properties -- Select the object in the program > Right-click the object > Slide Properties > select property group. NOTE: Not all property groups are available for all media types. When used, this will override the Global Slide properties, Program Slide properties, and Song Database Slide Properties.
IMPORTANT NOTE: Keep in mind that when selecting property groups at a lower level, ALL of the settings in that group are over-ridden, not just the ones that are changed. For example, if the Background property group is selected, ALL of the options under ALL the tabs contained in the Background property group will be affected. It is important to consider this when making changes and to go through all settings to make sure the desired effect occurs.
For more detailed information on Slide Properties and how to use them, refer to the training videos available on the GoFishMedia Site.
12 Jan 2017 04:19 PM
RE: Timer on stage monitor by George in Version 8.3
The short answer is Yes - you can.
If you have the Stage Display enabled and present a slide or timer to the main display it will go to the Stage Display as well.
If this does not work on your machine, please contact the support team.
If you are referring to presenting content separately to that display (not mirrored) you can do that to by selecting your target from the Display Selector (right end of the toolbar in the database panel and the program panel).
If you have trouble with any of this the support team can help you.
11 Jan 2017 02:00 PM
Bible Search - Reina-Valera 1960 - Contents not found as expected. (TS295) by George in Troubleshooting
When the user is searching scripture using the built in search field for the Reina-Valera 1960 translation, Bible books are not selected as expected.
The user is searching for bible content without using the properly accented text. A proper search in the translation requires that the user include the properly accented text. (i.e. Isaías 1 12 (with the accented i)
Properly accented text can either be copy/pasted from another source or entered manually using the ALT+number tables to enter accented characters.
The user is searching for bible content in a book with more than one word. The search was not designed to accommodate this as in English translations books are a single word.
In this case the user can get close with the text search but will have to manually select the book/chapter/verse by clicking with the mouse.
11 Jan 2017 01:45 PM
Video Chain locks up during playback. (TS294) by George in Troubleshooting
When using a video chain, SSP stops displaying the chain videos or it locks up.
This is known to occur when the Video Chain is set to loop and the Stage Display is enabled.
Turn off Stage Display
Turn off the loop option in the Video Chain
Create a slideshow with the videos for looping playback.
10 Jan 2017 04:54 PM
RE: DAX Error by markrief in Version 8.3
- I got back to the computer to follow up on this, and evidently I'm a bigger pack rat than I thought.
We had 9000 images in 300 folders. I moved the photo archive outside of the SSP folder structure, greatly reducing this number, and everything worked fine.
So by adding 3 videos and 5 images last week, I found the straw that broke the camel's back.
Thanks again for the help here!
09 Jan 2017 08:42 AM
RE: Video File Formats by osborn4 in Version 8.2
- The safest way is to purchase the H.264 add on. Well worth it, in my experience.
I tried using alternative (free) H.264 codecs and ended up in a real mess.
With the purchased add on, it just works.
23 Dec 2016 08:06 AM
Linux and Mac support via Codeweavers? by unixabg in The Wave Pool
I am new to the forums and hope this is an appropriate place to ask about the possiblity of getting Linux and Mac support (for me content create only) for SongShow Plus via Codeweavers Crossover product https://www.codeweavers.com/ . If this could be accomplished then this would bring extra operating systems in to the available options people like me have in their home. I have noticed this has been examined before here http://www.ssplash.com/Support/KnowledgeBase/tabid/313/aff/19/aft/15190/afv/topic/afpgj/1/Default.aspx#15190 and I would like to resurrect dialog.
On a Linux note if in fact SSP could be made run under Codeweavers Crossover this would put to rest the picking of a specific distribution dialog, since if you can run Codeweavers Crossover then you could run SSP (again if it could be made to work). So below is some additional information that may assist in the dialog:
Codeweavers does do porting and I believe you can sign up for your eval here https://www.codeweavers.com/porting/ and from there packages page https://www.codeweavers.com/porting/packages there is a basic package. I think it would be most constructive for the SSP developers to communicate with Codeweavers since they will have the technical knowledge of things unknown to community members.
SSP is listed at Codeweavers https://www.codeweavers.com/compatibility/crossover/songshow-plus
I did just a bit of testing with a VirtualBox VM of Ubuntu + Codeweavers Crossover and tested with the latest version of SSP. It does install and with some configuration some of the utilities will run but SSP will not register.
Anyhow I hope this was the correct place to start dialog with the SSP developers and community discuss such things. And please no flame wars, I am just a person trying to help everyone on Linux and Mac.
23 Dec 2016 07:38 AM
RE: Some forums locked? by wbub in The Wave Pool
- Thanks, that did it. I searched the forums, but I should have searched the KB. This doesn't matter to me, but why was the Vista forum locked?
19 Dec 2016 05:24 AM
RE: Powerpoint importer on Workstation License greyed out by George in Version 8.3
You need to make sure that you are selecting the folder and not the section header. When you are viewing the Slide Show tab, select the Slide Show Files folder to get the options to appear.
02 Dec 2016 01:46 PM
Version 8.4 Preview Release by George in Latest News
- The first Preview release of SongShow Plus 8.4 dated 11/28/2016 has been posted and is available to users with a current subscription.
Try out the new Mobile Control App for Android!
Details can be found in the Version 8.4 subscriber forum.