11 Mar 2010 09:10 PM
RE: Bug in 2/26/10 build by osborn4 in User Support - V7- Sorry, I miscommunicated. I meant if I were you, I'd find time to call tech support.
But my advice still stands. 
11 Mar 2010 11:18 AM
Right-Click copy/paste menu does not work in PPT song import panel (TS098) by George in Troubleshooting- Symptom:
During a Song import from PPT the right-click menu is no longer available in the Slide Text box when importing song text from a PPT. This may cause difficulty in editing content. Import is still possible and text entry and deletion are possible, only the right click menu is affected.
Possible Cause:
Unknown - the root cause of this is still under investigation.
Possible Solution:
Import is still possible and text entry and deletion are possible. The CTRL-X, CTRL-C and CTRL-V keyboard shortcuts work as well. If a significant change in the arrangement of the text in the PowerPoint file is needed, this can be done using Microsoft PowerPoint.
(TS098)
10 Mar 2010 05:37 PM
December 2009 Edition - Bug Fixes (SSP070) by George in SongShow Plus IssuesThere are some previously reported bugs that have been fixed in the December 2009 Edition:
- Drag and drop in Win XP was broken and fixed in the Beta cycle.
- Quick Message was broken and fixed in the Beta cycle.
- Live Video was broken and fixed in the Beta cycle. This fix was an improvement of the previous patch that was required to use the Live Video Plug-in.
- An issue with nvidia driver version 196.21 that broke the SSP Beta on XP was corrected.
- Print Slideshow and song list selection spinners grayed out
- Builder re-run error causing file browser to open unexpectedly.
- H.264 issue with playback of .m4v, .mp4v, and .mpg4 video corrected.
- Path displayed incomplete when adding sub-folders to panels.
- Snowflake Wipe transition not working as expected.
- Font selection when editing text in the Slide Show Builder not working as expected.
- Background Improv folder navigation and state save corrected.
- Monitor options placements selector not working as expected.
- CTRL-V does not paste copied objects as expected in Slide Show Builder.
(SSP070)
10 Mar 2010 03:05 PM
H.264 videos or thumbnails may cause SSP to be unstable and lock up (TS097) by George in Troubleshooting- Symptom:
H.264 Video or thumbnails may cause SSP to be unstable and lock up when added or viewed.
Possible Cause:
It appears that there are some H.264 video that can cause trouble in SSP. At this time this is very rare, however, the root cause of this is still under investigation.
Possible Solution:
This was discovered using movie trailer files that would play fine in applications other than SSP. At this time there is no solution but it is best to try a different file to make sure it is not a wider issue. Please contact the Support Team and provide the video file for analysis.
(TS097)
10 Mar 2010 11:56 AM
RE: Audio clip doesn't restart when slide show restarts by George in User Support - V7Hmm - Interesting...
I just tried this using blank slides entered as program elements and got the same expected behavior I described before. Are you using "blank" blank slides (default blank slide is black color only) or do you have something else set for your blank slides?
I would say at this point if the behavior persists and you can duplicated it, contact the support team so they can do a remote with you and actually see what is going on.
09 Mar 2010 05:59 PM
RE: SSP Version 5.5 with SongSelect Online by iamgap in User Support - V5.5
I too would recommed that you backup/archive/zip your current R-Technics folder and install the evaluation of version seven. If the PC cannot handle it, which I doubt, do a complete uninstall of Version 7 and go back to version 5.5.
It is my understanding that version 7 is much more stable, and can function more efficiently on an older machine than version 5.5 can.
09 Mar 2010 05:52 PM
RE: 32bit vs. 64bit by iamgap in User Support - V7 on Windows 7
To add yet another fly into the ointment...
I didn't realize that my MoBo has a 4 year old (2 yr older than the mobo) chip on it (intel 945). So even though the processor and motherboard can support up to 4 GB of RAM, the chipset can only address 3.2 GB of RAM.
What I am most upset about is that the board advertised that it could support up to 4 GB of RAM, but didn't say it could only address 3.2. Had I known that, I wouldn't have bought this board. Time for an upgrade. Now I gotta find a board that supports the RAM that I just bought for this board. 
09 Mar 2010 10:47 AM
Video file types supported in Video Chain (MI016) by George in Media IssuesThe video file extensions that are supported in SongShow PlusTM for the Video Chain tool are a subset of the video file extensions that are supported in SSP globally.
Keep in mind the required codec/filter still needs to be available on the system for proper playback of these file formats.
- Video Clip (*.avi)
- Video (*.mpg4)
- Video (*.mp4)
- Video (*.m4v)
- Video (*.mp4v)
- Video (*.mov)
- Movie Clip (*.mpg)
- Movie Clip (*.mpeg)
- Movie Clip (*.mpe)
- Movie Clip (*.m1v)
- Windows Media Audio/Video File (*.wmv)
If some of the listed types do not appear in the Video Chain panel, review the instructions for selecting visible video types in the KB article MI010.
(MI016)
09 Mar 2010 08:11 AM
RE: SSP loses audio when run with PowerDVD by norvilles in User Support - V7- Ah. Never would have thought that those two things would go hand in hand.
09 Mar 2010 07:30 AM
RE: Cinematic Effects Collection: Easter Special from GoFishMedia by osborn4 in Latest News- And if you have multiple projection licenses, one purchase covers all of them.
08 Mar 2010 03:26 PM
RE: Animated GIF Support by pgulezian in User Support - V7- Cool!! I wonder when they'll finally add this as a feature??? I also wonder WHY it hasn't been added in the past. It just seems like a "No Brainer", because it's a basic feature to support. ESPECIALLY, because we're dealing with a projection type of program. Like I said, PowerPoint supports it and probably has for years... I guess it just confuses me as to why it wasn't always a part of SSP, being the awesome program that it is. GIF's MUST be harder to deal with than I think.
Thanks for your reply.
07 Mar 2010 02:04 PM
RE: Troubleadvancing through a program by osborn4 in User Support - V7- If you can reproduce it, I'd contact tech support.
You might want to try installing the latest release to see if that shakes anything loose.
07 Mar 2010 12:56 PM
Does December 2009 Edition Support Unicode? by CFC in User Support - V7- My license expires at the end of this month. The beta version I tried didn't support Russian language when displaying songs. There is no point for me to renew license unless the problem was fixed (September 2009 Edition supports Russian songs). I'm sure there are many other non-English churches that would be interested in SSP if it supported unicode.
To SSP developers: any news regarding unicode support?
05 Mar 2010 04:12 PM
RE: Resizing rotated graphics by Lucas in Beta Test Support- To me that makes perfect sense, cause it's keeping the image in the correct aspect.
05 Mar 2010 12:27 PM
RE: SSP Crashes when adding a song by KingsleyUMC in User Support - V7- Update 3:
I have updated to the december release. It appears the problem has gone away for the time being. I noticed there was an update in the visualitation'S .dll . Also this machine is 4+ years old. I wonder if the video card might not be beefy enough for the improvements you have give the program during that time. I did run the hardware test and it didn't have a problem with the card.
Well, the problem is under control for the time being. Let's let it die.
Tim Goldsmith
03 Mar 2010 12:10 PM
RE: December 2009 Edition Released by norvilles in Latest NewsNo problem.
Also I tested on Windows 7 64bit and Windows XP 64bit.
02 Mar 2010 03:50 PM
RE: Exporting slide show from one computer to another by iamgap in User Support - V7
As Joel said, add the slide show to a program, save the program, and then Package to Go.
You can also save the SSB to an external drive, and you can copy it to another computer. The down side to this is all the linked files (images and videos) will need to be copied also, and then pasted to a relative location on the other PC.
02 Mar 2010 03:14 PM
RE: Computer Setups by norvilles in The 'Wave Pool'- Well I see what you mean.
There is the debate between Linux, Mac and Windows. Then there is the debate between what Distro.
But Linux is becoming increasingly popular. You see it more and more often on the laptops of those setting in StarBucks.
But, all I'm saying is that if SSP could open up to the different platforms, that would be great.
And there will always be bugs in programs, no matter what. That is unavoidable.
Unless its a simple:
class Driver {
static void main(string[]args) {
System.out.println("Hello World");
}
}
02 Mar 2010 03:10 PM
RE: Stage Monitor Output by norvilles in Feature ReviewsHaving a redundant system set up is different senerio from this issue.
02 Mar 2010 12:20 PM
RE: Alpha Channel Video Over Motionback Video by techarts in User Support - V7- Still no luck on SlideShow method but the Program video method worked very well using the Alpha Channel "bridge" or "chorus1", "chorus2", "verse1", etc with a motion background display property.
I'll keep working on the Slide Show method though until I get what you are saying it should do...
