15 Mar 2010 04:12 PM
RE: Recommended Professional Level Video Cards (DI009) by George in Display Issues*******ALERT*******
There has been a reported fan speed issue related to the NVIDIA 196.75 video driver. Consumers are reporting low video card fan speeds, overheating and hardware failure.
LINK TO NVIDIA DRIVER NOTIFICATION
This particular driver is not one that was recommended by the SSP Team, however there may be cause for concern if you recently updated your video drivers.
NVIDIA has removed the 196.75 driver version from the download area but it is worth checking your system to ensure you do not have it installed. If you have this driver installed the recommendation is to uninstall it immediately and install an older driver.
14 Mar 2010 03:41 PM
RE: some avi's kill SSP by Rick Everingham in User Support - V7- I have seen this to some extent, however once I installed the K-lite code pack, this issue seems to have gone away, as it is pretty inclusive in containing all the codecs.
13 Mar 2010 10:22 PM
RE: LogMeIn.com by fbcgoshen in Tips & Tricks- I use logmein every week to set up my program. As a matter of fact i just got done setting up the service for tomorrow using this. It comes in really handy if you are unable to attend a service and they are having issues. I have corrected monitor settings and what not from my office or lazyboy.
The other thing is we have a digital mackie mixer hooked to a different pc. I am able to run the board from home. I am able to work on the live audio feed from home since you don't always know what is going on with the feed at the church. I can also help other sound techs when they have issues.
I would highly recommend it to anyone. It is free unless you want the advanced features. It is also a good way to keep office computers going.
12 Mar 2010 11:11 AM
RE: Does December 2009 Edition Support Unicode? by dreece in User Support - V7- We understand the need for this, and work continues under the hood torward that goal. We will be sure to make it well known once this capability is supported.
12 Mar 2010 09:49 AM
RE: Bug in 2/26/10 build by akins in User Support - V7- I might add to what George said by directing you to "presets" for songs and other items. We use somewhat similar formats for songs and scriptures each Sunday and I have "preset" these for quick application. I then can make modifications as desired for a particular Sunday.
12 Mar 2010 09:44 AM
RE: How to use ssptimer files by akins in User Support - V7- Just select the type you want (5 min, etc.) from the list and place it in the program. You can then edit the timer changing font, size, color (just two), placement, and two lines of text. Actually, the editing choices are fairly limited and have been the subject of wishes for sometime, but you can usually play around and get a decent look. Right clicking on the timer in the program and selecting "display properties" at the top of the list will allow you to add background color, images, and/or videos and you can apply "advance effects" to any of these.
11 Mar 2010 11:18 AM
Right-Click copy/paste menu does not work in PPT song import panel (TS098) by George in Troubleshooting- Symptom:
During a Song import from PPT the right-click menu is no longer available in the Slide Text box when importing song text from a PPT. This may cause difficulty in editing content. Import is still possible and text entry and deletion are possible, only the right click menu is affected.
Possible Cause:
Unknown - the root cause of this is still under investigation.
Possible Solution:
Import is still possible and text entry and deletion are possible. The CTRL-X, CTRL-C and CTRL-V keyboard shortcuts work as well. If a significant change in the arrangement of the text in the PowerPoint file is needed, this can be done using Microsoft PowerPoint.
(TS098)
10 Mar 2010 05:37 PM
December 2009 Edition - Bug Fixes (SSP070) by George in SongShow Plus IssuesThere are some previously reported bugs that have been fixed in the December 2009 Edition:
- Drag and drop in Win XP was broken and fixed in the Beta cycle.
- Quick Message was broken and fixed in the Beta cycle.
- Live Video was broken and fixed in the Beta cycle. This fix was an improvement of the previous patch that was required to use the Live Video Plug-in.
- An issue with nvidia driver version 196.21 that broke the SSP Beta on XP was corrected.
- Print Slideshow and song list selection spinners grayed out
- Builder re-run error causing file browser to open unexpectedly.
- H.264 issue with playback of .m4v, .mp4v, and .mpg4 video corrected.
- Path displayed incomplete when adding sub-folders to panels.
- Snowflake Wipe transition not working as expected.
- Font selection when editing text in the Slide Show Builder not working as expected.
- Background Improv folder navigation and state save corrected.
- Monitor options placements selector not working as expected.
- CTRL-V does not paste copied objects as expected in Slide Show Builder.
(SSP070)
10 Mar 2010 03:05 PM
H.264 videos or thumbnails may cause SSP to be unstable and lock up (TS097) by George in Troubleshooting- Symptom:
H.264 Video or thumbnails may cause SSP to be unstable and lock up when added or viewed.
Possible Cause:
It appears that there are some H.264 video that can cause trouble in SSP. At this time this is very rare, however, the root cause of this is still under investigation.
Possible Solution:
This was discovered using movie trailer files that would play fine in applications other than SSP. At this time there is no solution but it is best to try a different file to make sure it is not a wider issue. Please contact the Support Team and provide the video file for analysis.
(TS097)
10 Mar 2010 11:56 AM
RE: Audio clip doesn't restart when slide show restarts by George in User Support - V7Hmm - Interesting...
I just tried this using blank slides entered as program elements and got the same expected behavior I described before. Are you using "blank" blank slides (default blank slide is black color only) or do you have something else set for your blank slides?
I would say at this point if the behavior persists and you can duplicated it, contact the support team so they can do a remote with you and actually see what is going on.
09 Mar 2010 05:59 PM
RE: SSP Version 5.5 with SongSelect Online by iamgap in User Support - V5.5
I too would recommed that you backup/archive/zip your current R-Technics folder and install the evaluation of version seven. If the PC cannot handle it, which I doubt, do a complete uninstall of Version 7 and go back to version 5.5.
It is my understanding that version 7 is much more stable, and can function more efficiently on an older machine than version 5.5 can.
09 Mar 2010 05:52 PM
RE: 32bit vs. 64bit by iamgap in User Support - V7 on Windows 7
To add yet another fly into the ointment...
I didn't realize that my MoBo has a 4 year old (2 yr older than the mobo) chip on it (intel 945). So even though the processor and motherboard can support up to 4 GB of RAM, the chipset can only address 3.2 GB of RAM.
What I am most upset about is that the board advertised that it could support up to 4 GB of RAM, but didn't say it could only address 3.2. Had I known that, I wouldn't have bought this board. Time for an upgrade. Now I gotta find a board that supports the RAM that I just bought for this board. 
09 Mar 2010 10:47 AM
Video file types supported in Video Chain (MI016) by George in Media IssuesThe video file extensions that are supported in SongShow PlusTM for the Video Chain tool are a subset of the video file extensions that are supported in SSP globally.
Keep in mind the required codec/filter still needs to be available on the system for proper playback of these file formats.
- Video Clip (*.avi)
- Video (*.mpg4)
- Video (*.mp4)
- Video (*.m4v)
- Video (*.mp4v)
- Video (*.mov)
- Movie Clip (*.mpg)
- Movie Clip (*.mpeg)
- Movie Clip (*.mpe)
- Movie Clip (*.m1v)
- Windows Media Audio/Video File (*.wmv)
If some of the listed types do not appear in the Video Chain panel, review the instructions for selecting visible video types in the KB article MI010.
(MI016)
09 Mar 2010 08:11 AM
RE: SSP loses audio when run with PowerDVD by norvilles in User Support - V7- Ah. Never would have thought that those two things would go hand in hand.
09 Mar 2010 07:30 AM
RE: Cinematic Effects Collection: Easter Special from GoFishMedia by osborn4 in Latest News- And if you have multiple projection licenses, one purchase covers all of them.
08 Mar 2010 03:26 PM
RE: Animated GIF Support by pgulezian in User Support - V7- Cool!! I wonder when they'll finally add this as a feature??? I also wonder WHY it hasn't been added in the past. It just seems like a "No Brainer", because it's a basic feature to support. ESPECIALLY, because we're dealing with a projection type of program. Like I said, PowerPoint supports it and probably has for years... I guess it just confuses me as to why it wasn't always a part of SSP, being the awesome program that it is. GIF's MUST be harder to deal with than I think.
Thanks for your reply.
07 Mar 2010 02:04 PM
RE: Troubleadvancing through a program by osborn4 in User Support - V7- If you can reproduce it, I'd contact tech support.
You might want to try installing the latest release to see if that shakes anything loose.
05 Mar 2010 04:12 PM
RE: Resizing rotated graphics by Lucas in Beta Test Support- To me that makes perfect sense, cause it's keeping the image in the correct aspect.
05 Mar 2010 12:27 PM
RE: SSP Crashes when adding a song by KingsleyUMC in User Support - V7- Update 3:
I have updated to the december release. It appears the problem has gone away for the time being. I noticed there was an update in the visualitation'S .dll . Also this machine is 4+ years old. I wonder if the video card might not be beefy enough for the improvements you have give the program during that time. I did run the hardware test and it didn't have a problem with the card.
Well, the problem is under control for the time being. Let's let it die.
Tim Goldsmith
03 Mar 2010 12:10 PM
RE: December 2009 Edition Released by norvilles in Latest NewsNo problem.
Also I tested on Windows 7 64bit and Windows XP 64bit.
