18 May 2012 12:10 PM
RE: Last line not centering correctly by osborn4 in User Support - V7- I wonder about that originally. But, this is also happening at the end of a song part where there is no ¶.
I'd like to know why resetting (and then restoring) the formatting changes the centering behavior. But I think it will be one of those mysteries. I still haven't tried the resetting/restoring display properties on the projection machine yet.
17 May 2012 03:29 PM
RE: How to show the song parts in the song panel by osborn4 in User Support - V7- Glad I could point you in the right direction.
17 May 2012 12:21 PM
RE: Video transitions not working as desired by George in User Support - V7- Scott,
Welcome to SongShow Plus and SSPlash.
To answer your question - No videos do not always have to fade from black but it can depend on what Display Properties you have set. There are a few ways to set these so I won't go into them all here but if you have the video trainings available you can use those for examples of setting display properties.
My first suggestion would be to save whatever global display properties you may have set (so you can return to that setup) and apply the global Factory - Default setting and try this again.
Also make sure you don't have any settings in the program itself as these can override the globals.
If you have the time the quickest route might be to call the support team so they can walk you through it. It makes it a lot easier to figure out what is going on if they can see what you are doing and they are happy to help.
17 May 2012 11:38 AM
Some dialog windows disappear or are hidden (TS189) by George in Troubleshooting- Symptom:
User finds that some SongShow Plus dialog windows such as Display Properties and various import/builder dialogs will hide behind the main SSP/SSB control windows.
Possible Cause:
This is known and expected behavior.
In both SSP and SSB, the non-modal child windows are not required to hold the focus and there can be more than one open at a time. For example, the user can have a Display Properties window and a Song Edit window open at the same time and both can be behind the main Control Panel.
Possible Solution:
There are icons at the bottom of the SSP and SSB control panels that allow the user to see any open dialog windows and allow the user to bring them back to the front by clicking the associated icon. Please see KB SSP082 for additional details.
(TS189)
17 May 2012 10:52 AM
RE: October 2010 Edition - Lost Windows Resolution (SSP082) by George in SongShow Plus Information- UPDATE:
There were a couple of minor issues encountered with the location of the icons so in the November 2011 Edition of SongShow Plus, these icons were improved and the location was changed to the bottom of the SSP control panel. There is more space here and users are more likely to see them near the default location of the Windows Taskbar.
The function of these icons has not changed.
16 May 2012 04:57 PM
RE: CCLI Reporting - can the setting be persistent?? by dlmoon in User Support - V7- Roger,
This is copied from CCLI.COM......
>How do I determine if a particular song is covered by CC
The most accurate way to determine if a song is covered is to search by the copyright owner. To search by copyright owner, you first need to locate the copyright information for your song. This is usually found at the bottom of your songsheet or in the CD liner notes. The copyright notice will show the name of the copyright owner. This could be a publisher, a catalog, OR an individual songwriter. Once you’ve determined the copyright owner, you can use our search engine locatedon the Support page. Simply type in the name of the copyright owner. If it appears in our search results, your song is covered. Now we understand that there might be some cases where you need to search by song. For example you heard a song on the radio and you don’t have the copyright information. If the song appears in our search results, great, it’s covered. But remember, if you don’t locate that song in our song search, that doesn’t necessarily mean it isn’t covered. If you weren’t able to locate the copyright information or the copyright owner or song is not listed in our search results, please contact Customer Service for more information.
-Chat Live with a customer service representative
-800.234.2446 ext 2004
-support@ccli.com
If you can't find a particular song on ccli.com and you go ahead and enter the song in the SSP database then chances are that song is NOT covered by your CCLI License. Your CCLI License only coveres songs that CCLI has the copyright administration rights to. On the CCLI website there are all kinds of Q&A to help answer your questions. CCLI does not own the copyright to songs. They are simply a copyright licensing administrator. The vehicle where by the copyright owner gets paid for the copying of his/her material.
16 May 2012 11:29 AM
RE: YouTube by gingerheart in User Support - V7-
SSP provides support for YouTube
and Vimeo videos and Web Page
Presentation Support.
We have discussions/information regarding Web
browser use with SSP, and Live
internet forum.
15 May 2012 07:36 PM
RE: Stage Monitor Questions by mike in User Support - V7- fixed
15 May 2012 01:48 PM
RE: Song Lyric Editing by George in User Support - V7- William,
I tried to replicate what you are describing and was not able to. I tried editing several existing songs lyrics and did not have an issue replacing selected text in a different verse by pasting content from the clipboard.
I tried this with both keyboard and mouse.
If this behavior persists I would contact the support team so they can take a look.
15 May 2012 01:32 PM
RE: slowing motions down by George in User Support - V7- There is nothing in SongShow Plus to do that but there are several tools that you can edit your videos with to change the running time.
Maybe an item for the wish list??
15 May 2012 07:34 AM
RE: text shadow in Photo Builder by akins in User Support - V7 But once the slide show is completed, you can do anything you want to it just like a regular slide show.
... except adding shadow to text using the "A" on the menu bar; rather you must go to properties/shadow/use shadow setting below, etc.
All in all, we have lots of ways to do many wonderful things. Thanks for all the help and suggestions.
14 May 2012 04:54 PM
May 2012 Edition Available for Testing by dreece in Latest NewsThe May 2012 Edition of SongShow Plus is now in testing and is available to current subscribers.
This edition of SongShow Plus includes the following enhancements:
- New transport controls for slide-based media items.
- Fade In/Out for videos.
- Enhanced audio control for slide shows.
- Slide based audio tracks for slide shows.
- Enhanced support for videos within slide shows.
- Control panel monitors for Secondary and Stage Displays.
- Increased song database size.
- DeckLink support for most transitions.
- DeckLink support for PowerPoint presentation.
- DeckLink support for web page presentation.
- Addition of new Bible plug-ins: New International Version 2011 and English Standard Version.**
Read What's New for a more complete list of new features and enhancements. Subscribers can also visit the Beta Test Support forum to post feedback and questions regarding the beta version.
You can download the test installation from within SongShow Plus using the menu command Update > Check for Test Release Updates or by going to the Downloads page on this site.
*Professional Level license required. May also be available through a separate plug-in license for Basic Level license users.** Plug-ins sold separately.
14 May 2012 04:36 PM
RE: kaleidoscope crashing when used to fill letters by Michael the Great in User Support - V7- Thank you sir, I appreciate it!
13 May 2012 02:51 PM
RE: please fix song transitions via mouse click by akins in User Support - V7- I'll submit a wish list item although I'm not very hopeful that (1) it will be posted, and (2) that there are very many who would
like the option for consistent & universal transition between program items and sub-items. By the way, there is not fade transition
in presenting a series of scripture when the "*" is used to blank the text; that is, when going from the state of blanked text in
one verse to non-blanked in the next one the transition is instantaneous for some reason. However, the transition otherwise
works no matter in what order you select the verses or how they are selected.
11 May 2012 03:06 PM
RE: 3/14/12 update: Search still not working by osborn4 in User Support - V7- OR you could put a "partial word" option in the search criteria.
I have to say that I've been tripped up by this myself.
10 May 2012 06:46 AM
Gurus of Tech by osborn4 in The 'Wave Pool'- Anyone goingt to Gurus of Tech next week at Willow Creek?
Looks like I'll be there. 
09 May 2012 09:18 AM
RE: re-enter customer ID by gingerheart in User Support - V7- To update and enter your SSP ID # into your Workstation PC:
Click on Tools>SongShow Plus Update
When you arrive on the Update Window, click on the link above the 2 search options and enter your SSP ID#, then click save. Restart SSP after doing this.
This will now allow you to search for and download SSP updates on your Workstation PC as they are released so that your WS’s stay updated with the same software that you update your Projection licensed PC’s with
06 May 2012 11:23 AM
Problem w/ Tabbed SSB (Graphic intense) by iamgap in User Support - V7
Am I the only one that has this problem with SSB? It seems like this was a problem when SSB first no longer allowed a 0.0 setting for Tab Size (0.1 is the minimum setting). Then the problem went away, or we were lucky, now it is back. The reason we want tabbed entries is so we can show the verse as the pastor is reading it. You will notice that the tabbed only has the first verse, while the w/o tabbed shows the whole slide at one time.
Here is a full screen (centered) w/o tabbed entries.
Here is a 2% margin (centered) w/o tabbed entries.
Here is a full screen (centered) w/ tabbed entries.
Here is a 2% margin (centered) w/ tabbed entries. Notice that the "d" is cut off.
Here is a full screen (left) w/ tabbed entries.
Here is a 2% margin (left) w/ tabbed entries.
It is like the word wrap is based off of screen size, instead of margin size, but only on centered or right justified (which is much worse).
Here is the SSB if someone wants to check it out, to see if I have a bad setting somewhere.
04 May 2012 02:32 PM
RE: Songshow plus not displaying correctly, please help! by osborn4 in User Support - V7- If you can't get it set, give tech support a call and they should be able to walk you through it on the phone.
03 May 2012 11:03 AM
RE: PowerPoint not showing on first try. by George in User Support - V7...everything is the same except the version of SSP. The issue is simply only when you update links in the PPT. If you don't do that PPT works great through SSP...
Can you clarify a couple of things for me...
What are the different versions of SSP? 5 vs 7 or different builds of 7?
Also, can you clarify what you are doing when "updating the links in the PPT" that is breaking it?
Thanks,
