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Song Import Not Working
Last Post 12 Mar 2019 01:09 AM by emvee1. 5 Replies.
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Todd Turner
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15 Jun 2014 01:13 PM  

The song import tool is not working.  Both the clipboard import and MS Word import tools give the error message "unable to import songs.  reason: duplicates not allowed."  This occurs immediately on clicking the clipboard import icon and after selecting the Word document to be imported.  In no case has there been a chance to title the song being imported.  No song is being displayed in SSP.  Using W8.1 & SSP8.

The same occurred when I tried as a pdf and txt file. 

Any help would be appreciated.  Thank you.

George Taylor
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16 Jun 2014 09:41 AM  
Todd,

I checked this with the last build and I did not see this issue.  There are a few reasons why this might be occurring so the best course is to contact the support team so that they can see what is going on and explore your system to see what the issue is there. 
- GEORGE

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AgedMediaFreak
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12 Jul 2014 09:49 PM  
Just upgraded to the July 2, 2014 Release, same problem
George Taylor
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22 Jul 2014 03:40 PM  
You need to contact the support team so that they can do a remote and see what is going on.
- GEORGE

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AgedMediaFreak
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22 Jul 2014 04:54 PM  
I did work on this with Support and it was finally determined to be the inclusion of the song part 'Title' in the user defined song parts. With version 8 this song part is added to the import dialog window automatically and thus the user-defined item creates a duplicate. This can be removed by editing the song parts under preferences. The tech support person thought this might be bug that will be changed. Thanks for your input.
emvee1
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12 Mar 2019 01:09 AM  
I also encounter problems with the import from clipboard function. I logged it with support and they wanted me to buy further support to look at it, although we have a current subscription.
As an example: I tried to import the following data in the clipboard (Afrikaans text):
Toets

1. Ek sien 'n nuwe hemel kom,
'n aarde nuut en vry.
Die see en al wat skei, verdwyn.
God self kom by ons bly.

I then click on New Song... and then on Import from Clipboard. SSP responds with a message "Unable to import song. Reason: Catastrophic failure".

This occurs on a projection computer as well as on my workstation. It worked in SSP 7 and in SSP 8.0.

Now I have to load field by field using New Song...

Anybody else encountered the same problem? Did you find a solution?

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19 Aug 2019 05:46 PM
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Thanks, Dick! I did read your thread and tried your fixes, but with no luck. I do appreciate the help, though.

19 Aug 2019 07:58 AM
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Hi Kim.

This is not an issue that we are familiar with but you can try the Preview build of 9 to see if that resolves the issues.  If not,  please contact support to report the detailed behavior in 8.5.

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William, I have long since found that posting to the Wish List is
futile. I was one of the ones initially suggesting a Wish List and
I submitted many wishes/suggestions and was pleased with the
responses and implementation of quite a number. Unfortunately,
for the last few years the List seems to be pretty much a "Black
Hole." I'm sure that a Wish List requires almost a full-time person
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Windows allows them. Not sure why you don't.

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Version 9.0 Preview Release by George in Latest News

The first Preview release of SongShow Plus 9.0 dated 06/21/2019 has been posted and is available to users with a current subscription. 

Try out the new Features and Themes!

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RE: Restore Problem by hi-soft in Version 8.5

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24 Jun 2019 11:15 AM
Version 9.0 Preview Release by George in Latest News

The first Preview release of SongShow Plus 9.0 dated 06/21/2019 has been posted and is available to users with a current subscription. 

Try out the new Features and Themes!

Details can be found in the Version 9.0 subscriber forum.

12 Feb 2019 01:59 PM
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An updated Production release of SongShow Plus 8.5 dated 02/07/2019 has been posted and is available to users with an 8.5 license. 

The list of new features is available at https://www.songshowplus.com/WhatsNew.

Other 8.5 details can be found in the Version 8.5 support forum.

25 Oct 2018 10:50 AM
Version 8.5 - Production Release 10/23/2018 by George in Latest News

An updated Production release of SongShow Plus 8.5 dated 10/23/2018 has been posted and is available to users with an 8.5 license. 

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Version 8.5 - Production Release 10/17/2018 by George in Latest News

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Version 8.5 Production Release - 09/26/2018 by George in Latest News

An updated Production release of SongShow Plus 8.5 dated 09/26/2018 has been posted and is available to users with an 8.5 license. 

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Other 8.5 details can be found in the Version 8.5 support forum.

Note that there will be additional updates for Slide Show Artisan coming soon. Stay tuned!

 

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