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Motion backgrounds fail or lockup SSP
Last Post 10 Jan 2020 01:12 PM by Gary Presley. 3 Replies.
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Gary Presley
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07 Jan 2020 05:00 PM  
If you are having issues trying to use motion backgrounds with consecutive songs, this is the work-around that GoFish Media provided that works for me.

Putting a blank song with an image background (I used the image version of the video) after the video background appears to be an acceptable work-around.

It appears that this is a known issue with Windows 10 release 1809, and is expected to be fixed with SSP 9.0. I cannot remember if he said if 1903 is also an issue, or if 1903 resolves it. I've heard some negatives with 1903, so I'm holding off on that one.


gap


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George Taylor
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08 Jan 2020 09:25 AM  
Thanks Gary.

And just for a little continuity on this - here is the link to the KB that addresses this issue:

https://www.ssplash.com/Support/Kno...fault.aspx

Regarding other post 1809 Windows 10 builds - We have tested up through 1903 and have seen no behavior change with SSP 8.x and this issue.  Build 1909 of Windows 10 is available but no additional testing with 8.x has been done regarding this specific issue.  SSP 9.0 is currently available in preview and does address this issue.
- GEORGE

Welcome to the SSP Evolution!
Gary Presley
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10 Jan 2020 01:06 PM  
It says the KB Article was move to the SSP Website. Which Number is it?


gap
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Gary Presley
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10 Jan 2020 01:12 PM  
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20 Jan 2020 08:35 AM
RE: PowerPoint by George in Version 8.5

Gary,

Regarding your question about the post 1809 WMV video issues - possibly.

That issue was only encountered when multiple high res (1920) videos were used so if this is created in the importer at less than 1920 then probably not.

20 Jan 2020 08:30 AM
RE: Mobile Control not connecting to SSP program by George in Version 8.5

David,

What Version of SSP are you using?

You said they all failed to connect around the same time, implying that they all did connect as expected at some earlier time - Is that correct?

This error is a known issue with SSP 9.0 and is addressed in that forum section.

Please confirm which version you are using.  If it is 8.5 then please contact support.  If it is 9.0 then apply the correction noted in that forum section.

20 Jan 2020 06:57 AM
RE: Timer with looping slideshow by akins in Version 8.5

I couldn't tell exactly what was causing it. The only conditions for which I
have tried using the timer with Improv was a continuously looping
set of announcements (~10) which had slides with a motion background and
some animated text. The count-down was to the next 1/2 hour.

13 Jan 2020 09:13 AM
RE: Time line display for slide shows? by akins in Version 8.5

Gary, it looks like you, me, and Joel are about the last of the "old-timers."

10 Jan 2020 01:12 PM
RE: Motion backgrounds fail or lockup SSP by iamgap in Windows 10

Found it.

https://www.songshowplus.com/Article/Read/TS311


gap

19 Dec 2019 09:27 AM
RE: Control SSP with Abelton Live through MIDI by George in Version 8.4

Hey Gary.

I believe there was some discussion of this (or something like it related to MIDI control) a while back but to date there are no MIDI control functions, in or out, in SongShow Plus.

10 Dec 2019 10:21 AM
RE: Slides fill half screen question by George in Version 8.5

Hi Hilda,

There are actually a number of ways to do this.

Several would involve changing the size of the display area is SSP but others would allow full screen with live video background.  You may even want fully supported text over live video via the DeckLink solution.  It really all depends on what the final result is that you want.

If you really want to keep the same setup it seems it may be about educating your operators, but if you are really looking for a different setup then I suggest you (or your video people) contact the support team and let them know what they want as a result and they can help to set it up.

06 Dec 2019 12:18 PM
Version 9.0 Preview Release - 12/04/2019 Update by George in Latest News

The Preview release of SongShow Plus 9.0 dated 12/04/2019 has been posted and is available to users with a current subscription. 

This build corrects the previous False-Positive AntiVirus issues that we were encountering. 
More details can be found HERE

Several other Bug Fixes are also included.

Try out the new Features and Themes!

Details can be found in the Version 9.0 subscriber forum.

03 Dec 2019 09:10 AM
RE: Preview display by StanCason in Version 8.5

Yep, it works fine if you use a Title slide as your first slide.
The problem is if you use the build option "First Lyrics Slide Only"

I just checked it out in the 11/27 build and the problem is still there.

Stan

30 Nov 2019 08:25 AM
RE: Abbreviation of Bible version? by akins in Version 8.5

I may be missing something, but this looks like I would have to type in the entire scripture reference just to change the final "New International Version 2011" to "NIV." If I am correct in this, it is not a very good solution. Maybe in all the fancy changes/additions in version 9, a simple addition like this could be 'snuck' in.

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SSP News

06 Dec 2019 12:18 PM
Version 9.0 Preview Release - 12/04/2019 Update by George in Latest News

The Preview release of SongShow Plus 9.0 dated 12/04/2019 has been posted and is available to users with a current subscription. 

This build corrects the previous False-Positive AntiVirus issues that we were encountering. 
More details can be found HERE

Several other Bug Fixes are also included.

Try out the new Features and Themes!

Details can be found in the Version 9.0 subscriber forum.

27 Nov 2019 03:14 PM
Version 9.0 Preview Release - 11/27/2019 Update by George in Latest News

The Preview release of SongShow Plus 9.0 dated 11/27/2019 has been posted and is available to users with a current subscription. 

Regular Activation is now available. Several Bug Fixes included.

Try out the new Features and Themes!

Details can be found in the Version 9.0 subscriber forum.

27 Sep 2019 11:43 AM
Version 9.0 Preview Release - 9/25/2019 Update by George in Latest News

The Preview release of SongShow Plus 9.0 dated 09/25/2019 has been posted and is available to users with a current subscription. 

Regular Activation is now available. License issue corrected in this build.

Try out the new Features and Themes!

Details can be found in the Version 9.0 subscriber forum.

20 Sep 2019 01:12 PM
Version 9.0 Preview Release - 9/19/2019 Update by George in Latest News

The Preview release of SongShow Plus 9.0 dated 09/19/2019 has been posted and is available to users with a current subscription. 

Regular Activation is now available.

Try out the new Features and Themes!

Details can be found in the Version 9.0 subscriber forum.

24 Jun 2019 11:15 AM
Version 9.0 Preview Release by George in Latest News

The first Preview release of SongShow Plus 9.0 dated 06/21/2019 has been posted and is available to users with a current subscription. 

Try out the new Features and Themes!

Details can be found in the Version 9.0 subscriber forum.

 

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