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Activation problem - again
Last Post 07 Aug 2017 02:17 PM by George Taylor. 3 Replies.
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Alister Russ
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05 Aug 2017 02:51 PM  
I took the computer home to update as we don't have internet at church. Got 8.4 all installed and activated and settings how we want. Took it back to church this morning and it says it's not activated. I hotspotted a phone to activate but it won't. It knows it was activated at home. I have a temp licence for now and can use previous version. This is second time I have had this happen. What is the problem with activating it and then relocating?
Grace Church NZ
George Taylor
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07 Aug 2017 09:53 AM  
Hi Alister,
Sorry to hear about your difficulty.

FYI - the activation does not care where your system is (location is not part of the key) but if you change the system configuration the key generated can be altered.

Are you using the same network solution at home and the church (wireless I assume?)  If you are adding or removing things from the system when it moves from the church to home that would be the culprit.
If you contact the support team they can work through this with you and get it setup to be consistent.

- GEORGE

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Alister Russ
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07 Aug 2017 01:15 PM  
I'm changing the network, mouse, keyboard, audio out and monitors. It is unbelievable that changing those affects the activation. I can understand tying it to HDD and CPU, but not plug in devices.
Grace Church NZ
George Taylor
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07 Aug 2017 02:17 PM  
Alister,

Of those items you mentioned, only the network may affect this.  More specifically, the network adapter.

Are you enabling/disabling an internal network adapter or adding/removing an external network adapter to get this to work?

If so that is probably the issue.

Try this regarding the network - even if it is not used at the church (since you have no internet) enable whatever you were using to connect at home and see if that works.

Or the best thing is to contact support for an offline activation.  They can generate an Unlock Code for you that matches your "At Church" configuration that you can manually enter in the "I have received an Unlock Code" step in the activation process.
- GEORGE

Welcome to the SSP Evolution!
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The content below was removed from the main thread but preserved here for historic purposes.  The approach to published graphics card KB info has changed from noting what we know works to what we know does not work.  The assumption is that it will work unless proven otherwise.

----

The list below is intended for those of you who are considering the purchase of a new video card for your Professional Level SSP system. This is not a recommendation to upgrade your current video card if it is working for you sufficiently. These cards have undergone rigorous testing and have passed the tests. These are also cards that were generally available for sale at the time they were tested with the drivers listed below.  If the card you are considering is not listed here it does not mean that we know it does not work, only that we have not specifically tested it.

If you are looking to purchase a new card, we strongly recommend that you consider picking one from the list, including the specific manufacturer named. Use of other manufacturers, models, and drivers may be a source of problems and could limit technical support.

Windows 7 and 32/64 bit drivers - Our primary test platform is the 64 bit version of Windows 7 therefore most Windows 7 drivers listed here will be the 64 bit version, however, we do test 32 bit on occasion and when a card/driver has sufficient testing in this configuration it will also be listed here.


Manufacturer 
Name

Manufacturer Card 
Model Name

 Memory
Amount

Motherboard
Connector

Driver Versions tested

BFG

NVIDIA GeForce 7600 GT OC

256 MB

PCIe

Win XP Pro w/ SP2 Driver 93.71
Win XP Pro w/ SP2 Driver 169.21  
Vista Ultimate w/ SP1 Driver 169.25 
Windows 7 (32 bit) – Driver 197.13 

BFG

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256 MB

PCIe

Win XP Pro w/ SP2 Driver 93.71
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eVGA

NVIDIA GeForce 7800 GT

256 MB

PCIe

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PCIe

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eVGA

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PCIe

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Vista Ultimate w/ SP1 Driver 169.25 

eVGA

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PCIe

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eVGA

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PCIe

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eVGA

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PCIe

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eVGA

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512 MB

PCIe

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BFG

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