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BUG: Win 10 menu won't show after using SSP 8.4
Last Post 15 Sep 2017 02:16 PM by George Taylor. 7 Replies.
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Richard DeRuiter
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09 Sep 2017 03:32 PM  
After we use and close SSP 8.4 (Aug.9 build), the Windows 10 menu will not display. By the Windows 10 menu, I mean the panel that appears when pushing the WinKey, or by clicking on the window at the far left of the task bar (in default location). This means that other programs can't be accessed, and novice users don't even know how to shut down or restart the computer.

This happens to me at home, and on our new Win10 computer at the church.

This does not happen with Slide Show Builder, only the main program.

If this is a known issue, I'm sorry. If there is a known solution, please point me to it.

Thanks,
Rich D.R.
Dick Akins
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09 Sep 2017 04:42 PM  
Looking at the number of hits received when searching for "Win 10 menu not working" I'm guessing this is a
Win 10 bug not related to SSP. I lose the fancy tiled menu about every day and have to restart to get it back.
Thank you M$.
Dick
College Heights Baptist
Manhattan, KS
Richard DeRuiter
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09 Sep 2017 08:03 PM  
Maybe, but I only have this problem when running SSP.
Dick Akins
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10 Sep 2017 11:58 AM  
Maybe try opening MS menu while SSP is still open to see if it is due to opening or closing SSP.
Dick
College Heights Baptist
Manhattan, KS
Richard DeRuiter
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12 Sep 2017 09:45 AM  
I'll give that a try. 

I notice that it doesn't always happen. So it may be a specific component in SSP that causes a conflict with the Win10 menu system. If I have time, I may try to dial down to which part of the program is the trouble-maker. On the other hand, it could simply be a matter of how long the program runs, and that a minor conflict is sometimes, but not always recoverable. (I'm far from an expert on how these things work - I'm just guessing here.)

Note that it's not just the Win10 menu that's affected; all the right-click menu options for any program on the task bar are also affected. The Win10 issue is the most problematic, since it makes it difficult to restart or shut down Windows. Alt-F4 on the desktop brings up the shut-down/restart (etc.) dialog, but not everyone knows that.
George Taylor
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14 Sep 2017 09:33 AM  
This is an ongoing Window 10 issue, not an SSP issue.

The quickest "reset" for this that I have found is to restart the Windows Explorer process from Task Manager.  The alternative is to wait it out.  It always seems to come back eventually for me.  Another option if you are impatient may be to use the right-click menu on the Start button to log out/in.

I see this all the time on machines that do not have SSP on them.
- GEORGE

Welcome to the SSP Evolution!
Gary Presley
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14 Sep 2017 04:20 PM  
Posted By George Taylor on 14 Sep 2017 09:33 AM

This is an ongoing Window 10 issue, not an SSP issue.



The quickest "reset" for this that I have found is to restart the Windows Explorer process from device manager.  The alternative is to wait it out.  It always seems to come back eventually for me.  Another option if you are impatient may be to use the right-click menu on the Start button to log out/in.



I see this all the time on machines that do not have SSP on them.




I have found that the best way to restart explorer is Ctrl+Alt+Del and select Task Manager or right-click the Task Bar (bottom of the screen) and select Task Manager. With Windows 10 you have to click More Details to get the menus. Select the File menu and then select New Task (Run...). Type explorer.exe and click OK.


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George Taylor
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15 Sep 2017 02:16 PM  
Thanks Gary - I fixed my typo - It should have been Task MGR instead of device mgr...
- GEORGE

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13 Oct 2017 12:36 PM
RE: New Song Popup by yehoshua in Version 8.4

Try this; it works with some other windows programs:

Move the dialogue box to the correct monitor (you can often use 'Win' + '←' or 'Win' + '→' to move it between monitors, if it's active).

Then, while holding down 'Ctrl' on the keyboard, click the '×' to close the window. This will often save that window location.

10 Oct 2017 12:41 PM
RE: iOS 11 Update by George in Mobile Apps

A replacement for the presenter app (SongShow Mobile Control) has been built and already deployed for Android. We are attempting to get it deployed for iOS 11 but have encountered difficulties that have delayed this process.
 
The problem with the older Presenter app is that iOS 11 dropped support for all 32-bit apps.
 
It is our understanding that Apple provided ample warning to users that iOS 11 would not support 32-bit apps as well as tools to check apps to see if they would be compatible before updating to iOS 11.
 
It also appears that there is no supported method to rollback iOS 11 to an earlier version.

06 Oct 2017 08:25 AM
RE: Deprecating backup within program? Why? by akins in Version 8.4

Thanks for the clarification -- I should pick "Songs" instead of "SongShow Plus Database" -- got it

04 Oct 2017 05:11 PM
Version 8.4 Production Release - 10/03/2017 Update by George in Latest News

An update to the PRODUCTION release of SongShow Plus 8.4 dated 10/03/2017 has been posted and is available to users with a current subscription. 

Updates in this build of Version 8.4 are: 
  • Update to support new website feature - "Your Account" Details
    • See details in the subscriber forum.
Try out the new SongShow Plus 8.4 Features!
    NEW - SongShow Drive
    NEW - Audio Chains
    NEW - Online Services Selector
    NEW - WMV Video Playback Improvements 
    NEW - Windows 10/PowerPoint improvements
    NEW - Improved Mobile Control App for Android
    NEW - Package to Go Enhancements

Details can be found in the Version 8.4 subscriber forum.

04 Oct 2017 05:11 PM
Version 8.4 Production Release UPDATE - 10/03/2017 by George in Version 8.4

An update to the PRODUCTION release of SongShow Plus version 8.4 dated 10/03/2017 is now available from the Downloads page on the SongShow Plus site.  You must have a current subscription and be logged in to the SongShow Plus site to get this download. 

If you have any issues with this production release, please contact the support team for assistance.  You can also discuss issues in this forum but this may delay assistance.

Updates in this build of Version 8.4 are: 
  • Update to support new website feature - Account Details
    • The new "Your Account" page on the SongShow Plus website gives users additional details on their SongShow Plus account.
    • Users can more easily view status and organizational information.
    • Users can, at a glance, view the features and plugins that they have available.
    • Users can easily purchase additional features and plugins from this area.
    • Users can update contact information themselves.

New features of Version 8.4 are:

NEW - SongShow Drive
  • Collaborate Better - New integrated cloud storage solution in SongShow Plus allows file sharing between two or more machines.
  • User Friendly App allows for local and cloud file browsing and sharing in one place.
  • App allows for file management on both local and cloud
    • Add, Delete, Move, Upload and Download content.
NEW - Audio Chains
  • Extend Audio Use - New feature allows user to create a chain of audio files.
  • These audio chains can be applied the same way as individual audio files.
  • This can be found in the Audio Tracks menus:
    • Creator
    • Package Restore
    • Also in the Send To... menus
NEW - Online Services Selector
  • Eliminate Menu Clutter - New feature allows user to manage the appearance of the Online Services for 3rd Parties.
  • Change settings to only showing the services that you use.
  • Under Settings > Online Services...
NEW - WMV Video Playback Improvements 
  • Improved Playback - Update to address a recurring WMV video playback issue with corrupt videos.
  • This correction addresses the issue documented in KB TS223.

NEW - Windows 10/PowerPoint improvements
  • Better PowerPoint Behavior - Changes to address some of the Windows 10 1607 build PowerPoint issues.
  • This correction addresses the issue documented in KB TS285.
    • If you had employed the workaround of disabling high-end graphics to use PowerPoint, this update will allow you to re-enable it.
    • Follow the steps in KB TS292 to re-enable high-end graphics.
  • Improved Windows 10 Support
New - Improved Mobile Control App for Android
  • Take Control of All Displays - This new app will allow the control of all enabled displays rather than just the primary Display.
  • This new app provides three mobile control functions for SongShow Plus: Remote Control, Current Program Control, and Stage Monitor. 
  • You can download the new SongShow Mobile Control app from the Google Play Store at this link or search the Google Play Store for "SongShow Mobile Control" on your device. Android version 4.0 and up are supported.
NEW - Package to Go Enhancements
  • Transport Easier - The addition of the "Send To..." menu option makes Package To Go easier
    • Package Slide Shows right from the SongShow Plus media panel
  • Package options added for individual media
    • Songs
    • Video Chains
Look for additional details on these features to follow in the blog.

Additional Bug fixes and improvements are also included:
  • Corrected Catastrophic failure that occurred on some system configurations when a program with media files was opened. 
  • Corrected YouTube playback issues caused by YouTube site changes.
    • This was presented as a "Flash-embedded videos are no longer supported" error.  The update corrects this.
  • Corrected image embedding in a song file as background error.
    • Embedding song image file was not being saved - this has been corrected.
    • NOTE: Large embedded images can slow down presentation of content due to time for extraction on the fly. Linking is preferred.
  • Corrected Program PTG issue where Slide Show content was not included.
    • PTG of programs did work but content inside the Slide Shows added to the program were lost.
  • Online Services - Removed Dropbox option due to changes in Dropbox platform.
    • Due to an announced but incomplete change to the Dropbox platform, support for Dropbox as an SSP Online Service has been discontinued in this build.
    • Future support of Dropbox in SongShow Plus is unknown at this time.
  • Accommodated a change made by Shift Worship which broke SSP's access to the service
  • Corrections to Chromex and Color Search
  • Improvements to ordering of Planning Center Online plans
  • Enhanced startup error messaging
  • Bible Search improvements
  • Other bug fixes

Thank You for your interest in SongShow Plus

29 Sep 2017 03:18 PM
RE: Package to go not working correctly by osborn4 in Version 8.4

Thank you! I just confirmed that this does work again.

22 Sep 2017 01:17 PM
Version 8.4 Production Release - 09/20/2017 Update by George in Latest News

An update to the PRODUCTION release of SongShow Plus 8.4 dated 09/20/2017 has been posted and is available to users with a current subscription. 

Updates in this build of Version 8.4 are: 
  • Corrected Catastrophic failure that occurred on some system configurations when a program with media files was opened.
  • Corrected YouTube playback issues caused by YouTube site changes.
  • Corrected image embedding in a song file as background error.
  • Corrected Program PTG issue where Slide Show content was not included.
  • Online Services - Removed Dropbox option due to changes in Dropbox platform.
  • Various minor bug fixes.

Try out the new SongShow Plus 8.4 Features!
    NEW - SongShow Drive
    NEW - Audio Chains
    NEW - Online Services Selector
    NEW - WMV Video Playback Improvements 
    NEW - Windows 10/PowerPoint improvements
    NEW - Improved Mobile Control App for Android
    NEW - Package to Go Enhancements

Details can be found in the Version 8.4 subscriber forum.

22 Sep 2017 01:16 PM
Version 8.4 Production Release UPDATE - 09/20/2017 by George in Version 8.4

An update to the PRODUCTION release of SongShow Plus version 8.4 dated 09/20/2017 is now available from the Downloads page on the SongShow Plus site.  You must have a current subscription and be logged in to the SongShow Plus site to get this download. 

If you have any issues with this production release, please contact the support team for assistance.  You can also discuss issues in this forum but this may delay assistance.

Updates in this build of Version 8.4 are: 
  • Corrected Catastrophic failure that occurred on some system configurations when a program with media files was opened. 
  • Corrected YouTube playback issues caused by YouTube site changes.
    • This was presented as a "Flash-embedded videos are no longer supported" error.  The update corrects this.
  • Corrected image embedding in a song file as background error.
    • Embedding song image file was not being saved - this has been corrected.
    • NOTE: Large embedded images can slow down presentation of content due to time for extraction on the fly. Linking is preferred.
  • Corrected Program PTG issue where Slide Show content was not included.
    • PTG of programs did work but content inside the Slide Shows added to the program were lost.
  • Online Services - Removed Dropbox option due to changes in Dropbox platform.
    • Due to an announced but incomplete change to the Dropbox platform, support for Dropbox as an SSP Online Service has been discontinued in this build.
    • Future support of Dropbox in SongShow Plus is unknown at this time.
  • Various minor bug fixes.

New features of Version 8.4 are:

NEW - SongShow Drive
  • Collaborate Better - New integrated cloud storage solution in SongShow Plus allows file sharing between two or more machines.
  • User Friendly App allows for local and cloud file browsing and sharing in one place.
  • App allows for file management on both local and cloud
    • Add, Delete, Move, Upload and Download content.
NEW - Audio Chains
  • Extend Audio Use - New feature allows user to create a chain of audio files.
  • These audio chains can be applied the same way as individual audio files.
  • This can be found in the Audio Tracks menus:
    • Creator
    • Package Restore
    • Also in the Send To... menus
NEW - Online Services Selector
  • Eliminate Menu Clutter - New feature allows user to manage the appearance of the Online Services for 3rd Parties.
  • Change settings to only showing the services that you use.
  • Under Settings > Online Services...
NEW - WMV Video Playback Improvements 
  • Improved Playback - Update to address a recurring WMV video playback issue with corrupt videos.
  • This correction addresses the issue documented in KB TS223.

NEW - Windows 10/PowerPoint improvements
  • Better PowerPoint Behavior - Changes to address some of the Windows 10 1607 build PowerPoint issues.
  • This correction addresses the issue documented in KB TS285.
    • If you had employed the workaround of disabling high-end graphics to use PowerPoint, this update will allow you to re-enable it.
    • Follow the steps in KB TS292 to re-enable high-end graphics.
  • Improved Windows 10 Support
New - Improved Mobile Control App for Android
  • Take Control of All Displays - This new app will allow the control of all enabled displays rather than just the primary Display.
  • This new app provides three mobile control functions for SongShow Plus: Remote Control, Current Program Control, and Stage Monitor. 
  • You can download the new SongShow Mobile Control app from the Google Play Store at this link or search the Google Play Store for "SongShow Mobile Control" on your device. Android version 4.0 and up are supported.
NEW - Package to Go Enhancements
  • Transport Easier - The addition of the "Send To..." menu option makes Package To Go easier
    • Package Slide Shows right from the SongShow Plus media panel
  • Package options added for individual media
    • Songs
    • Video Chains
Look for additional details on these features to follow in the blog.

Additional Bug fixes and improvements are also included:
  • Accommodated a change made by Shift Worship which broke SSP's access to the service
  • Corrections to Chromex and Color Search
  • Improvements to ordering of Planning Center Online plans
  • Enhanced startup error messaging
  • Bible Search improvements
  • Other bug fixes

Thank You for your interest in SongShow Plus

21 Sep 2017 03:56 PM
RE: Corrupted File?? by akins in Version 8.2

Probably need to contact GoFish Media for help 208-639-3950 so that they can actually take a peek at you machine.

20 Sep 2017 02:35 PM
RE: Add audio to a video by George in Version 8.4

Currently, there is not a way to do this directly, like the option to set an audio track for a song.

You may get acceptable results by inserting the video as a slideshow slide and setting an audio track to that slide.  
You may have issues with timing so if it needs to be very precise, this may not work for you.

I tried this and it worked out pretty well.  You may run into issues if the new audio is a different length than the old audio.

19 Sep 2017 04:35 PM
RE: Powerpoint import by George in Version 8.4

Yes.

The "convert" process does capture the images from the PPT and embed them is the slideshow that is created.

15 Sep 2017 02:16 PM
RE: BUG: Win 10 menu won't show after using SSP 8.4 by George in Version 8.4

Thanks Gary - I fixed my typo - It should have been Task MGR instead of device mgr...

09 Sep 2017 04:49 PM
An inane question? by akins in Version 8.4

There are 30 smileys to the right of this test box. What are they for? I've tried everything I know to put one
here in the text box without avail. The only thing I can use is the pull-down from the menu above .
What am I doing wrong?

Yes, I know this isn't the place for a question like this, but I couldn't find that either

09 Sep 2017 08:55 AM
RE: SSB slide background: searching, searching, searching!!! by akins in Version 8.3

Well, I thought this was an easy way around the problem, but I was wrong! Today I'm trying to make the announcements slide for the service
and when I try to add a video it goes to C:\ and searching, searching, searching. Unfortunately, every button on the search screen is deactivated and
the Task Manager is the only way out. So with this wonderful program I'm left not being able to display the video desired. Hopefully, I will have time to download
vs. 8.4 and see if this, very, very obvious bug has been fixed.

07 Sep 2017 08:59 AM
RE: Text & image boxes not moving properly in SSB by akins in Version 8.3

Eureka! Problem solved. Thanks, George; I didn't even know "preferences" existed.l

01 Sep 2017 02:47 PM
RE: DAX Error by osborn4 in Version 8.3

when we have this problem, I've found if I select the item I want to set the background in the program panel and then, in the data panel, navigate to the image or video you want to use, right click and select set as background for current item, that avoids the DAX error. Of course, that doesn't help if you want to do a layered background.

Cleaning out the images and video directories in my SSP folder has eliminated those problems for me.

01 Sep 2017 02:42 PM
RE: SongSelect by osborn4 in Version 8.4

My volunteers have reported problems, back under 8.3, but I haven't and they haven't been able to recreate them nor explain them other than "it doesn't work consistently". So I'm not sure what's going on.

29 Aug 2017 06:52 AM
RE: Unable to create new base session by royalones in Version 8.4

I am not sure. I'll inquire and double check my machine. I thought we had set up to notify of updates but no downloads or installs until we choose to.

24 Aug 2017 06:45 PM
Update to SongShow Drive in SongShow Plus is available by George in Latest News

An update to SongShow Drive has been made and will automatically install in SongShow Plus the next time that SongShow Drive is launched.

From the main toolbar in SongShow Plus select Tools > SongShow Drive and it will check for updates automatically.

24 Aug 2017 06:40 PM
Initial Release - SongShow Drive Mobile App for Android by George in Latest News

Announcing the initial release of SongShow Drive for Android

The SongShow Drive App Provides the capability to access the SongShow Drive service from your Android mobile device or tablet. This app lets you upload files from your Android device to your SongShow Drive storage and also download files to your Android device.
A current SongShow Drive subscription is necessary to use the app.

Snap pictures or videos on the fly and send them to SongShow Drive for use in SongShow Plus!

You can download this app for free from the Google Play Store today and give it a try.

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SSP News

04 Oct 2017 05:11 PM
Version 8.4 Production Release - 10/03/2017 Update by George in Latest News

An update to the PRODUCTION release of SongShow Plus 8.4 dated 10/03/2017 has been posted and is available to users with a current subscription. 

Updates in this build of Version 8.4 are: 
  • Update to support new website feature - "Your Account" Details
    • See details in the subscriber forum.
Try out the new SongShow Plus 8.4 Features!
    NEW - SongShow Drive
    NEW - Audio Chains
    NEW - Online Services Selector
    NEW - WMV Video Playback Improvements 
    NEW - Windows 10/PowerPoint improvements
    NEW - Improved Mobile Control App for Android
    NEW - Package to Go Enhancements

Details can be found in the Version 8.4 subscriber forum.

22 Sep 2017 01:17 PM
Version 8.4 Production Release - 09/20/2017 Update by George in Latest News

An update to the PRODUCTION release of SongShow Plus 8.4 dated 09/20/2017 has been posted and is available to users with a current subscription. 

Updates in this build of Version 8.4 are: 
  • Corrected Catastrophic failure that occurred on some system configurations when a program with media files was opened.
  • Corrected YouTube playback issues caused by YouTube site changes.
  • Corrected image embedding in a song file as background error.
  • Corrected Program PTG issue where Slide Show content was not included.
  • Online Services - Removed Dropbox option due to changes in Dropbox platform.
  • Various minor bug fixes.

Try out the new SongShow Plus 8.4 Features!
    NEW - SongShow Drive
    NEW - Audio Chains
    NEW - Online Services Selector
    NEW - WMV Video Playback Improvements 
    NEW - Windows 10/PowerPoint improvements
    NEW - Improved Mobile Control App for Android
    NEW - Package to Go Enhancements

Details can be found in the Version 8.4 subscriber forum.

24 Aug 2017 06:45 PM
Update to SongShow Drive in SongShow Plus is available by George in Latest News

An update to SongShow Drive has been made and will automatically install in SongShow Plus the next time that SongShow Drive is launched.

From the main toolbar in SongShow Plus select Tools > SongShow Drive and it will check for updates automatically.

24 Aug 2017 06:40 PM
Initial Release - SongShow Drive Mobile App for Android by George in Latest News

Announcing the initial release of SongShow Drive for Android

The SongShow Drive App Provides the capability to access the SongShow Drive service from your Android mobile device or tablet. This app lets you upload files from your Android device to your SongShow Drive storage and also download files to your Android device.
A current SongShow Drive subscription is necessary to use the app.

Snap pictures or videos on the fly and send them to SongShow Drive for use in SongShow Plus!

You can download this app for free from the Google Play Store today and give it a try.

09 Aug 2017 05:09 PM
Version 8.4 Production Release - 08/09/2017 Update by George in Latest News

An update to the PRODUCTION release of SongShow Plus 8.4 dated 08/09/2017 has been posted and is available to users with a current subscription. 

Updates in this build of Version 8.4 are: 
  • Accommodated a change made by Shift Worship which broke SSP's access to the service.
  • Various minor bug fixes.

Try out the new SongShow Plus 8.4 Features!
    NEW - SongShow Drive
    NEW - Audio Chains
    NEW - Online Services Selector
    NEW - WMV Video Playback Improvements 
    NEW - Windows 10/PowerPoint improvements
    NEW - Improved Mobile Control App for Android
    NEW - Package to Go Enhancements

Details can be found in the Version 8.4 subscriber forum.

 

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