Register   |  Login
You are here >   Forums
Wednesday, July 17, 2019
Minimize

SongShow Plus Community Forums

8.5 Restore SSP Back-up = Catastrophic Failure
Last Post 24 Sep 2018 04:50 PM by OasisVideo. 2 Replies.
Printer Friendly
Sort:
PrevPrev NextNext
You are not authorized to post a reply.
Author Messages
OasisVideo
New Member
New Member
Posts:2
Avatar

--
24 Sep 2018 10:09 AM  
I am new to worship ministry and the SSP software. A new PC was purchased for worship services and an upgraded version of 8.5 was installed (fresh) on the new computer. We're going from a Windows 7 with SongShow Plus 2009 (02/26/2010 Build) to Windows 10 PC with 8.5. I know with the OS the file structure is different, but I'm having fun trying to find where the user files need to be saved.

I utilized the Back-up Utility successfully on the original PC, but get "Catastrophic Failure" on the new PC. I would prefer that the restore utility work as documented and not loose all the display text, order, etc. that was set up (over 700 songs), so if there is another location to find additional information about the "failure" or any assistance, I'd appreciate any feedback you could provide.

Thank you for your time and attention.

Traci
George Taylor
SSP Team
Veteran Member
Veteran Member
Posts:4281
Avatar

--
24 Sep 2018 01:48 PM  
Hi Traci and welcome to SSP.

Sorry to hear about your difficulty - this should work as documented and has been tested to do so.  That said, it sounds like you are taking a leap of about 10 or so versions of SSP and there may have been some changes along the way for your content.

Depending on where you are getting the error, you may be able to selectively restore items to get most of your data.   Also if you want some additional help with this you can call in to the support team and they can provide assistance and guidance on full or partial restorations.

Thanks
- GEORGE

Welcome to the SSP Evolution!
OasisVideo
New Member
New Member
Posts:2
Avatar

--
24 Sep 2018 04:50 PM  
WORKAROUND:

I stumbled onto the User File Directory [C:\Users\Public\Documents\R-Technics\SongShow Plus] and was able to take the \Songs file directory from the previous PC, save it off, and restore it to the appropriate sub-folder on the new PC. Once that was done, when I opened the songs for the first time, it rebuilt all the indexes and if the attached files (motion backgrounds, etc.) were available in the appropriate folder, we didn't lose anything.

Thank you for the prompt reply.

Traci
You are not authorized to post a reply.

Active Forums 4.1
Minimize

Most Recent Posts

17 Jul 2019 08:32 AM
RE: Preview version 9?? by akins in Version 8.5

Thanks, William. I could view the wish list in the subscriber forums, but the Version 9 forum didn't
appear until I updated my info. 

09 Jul 2019 12:35 PM
RE: Themes: rename?? by akins in Version 8.5

I meant, "Of course, they wouldn't be needed ..."

05 Jul 2019 02:36 PM
RE: Assisting with CCLI Reports by osborn4 in You Tell Us!

CCLI no longer asks for projection activity. They just want "new" copies, which is when one is downloaded, printed or recorded, but not projected.

05 Jul 2019 02:35 PM
RE: installed fonts not showing on screen by osborn4 in Version 8.5

I still wish you'd allow OTF fonts. I can't always convert to TTF.

Windows allows them. Not sure why you don't.

24 Jun 2019 11:15 AM
Version 9.0 Preview Release by George in Latest News

The first Preview release of SongShow Plus 9.0 dated 06/21/2019 has been posted and is available to users with a current subscription. 

Try out the new Features and Themes!

Details can be found in the Version 9.0 subscriber forum.

16 Jun 2019 10:53 AM
RE: Restore Problem by hi-soft in Version 8.5

Thanks I will.

03 Jun 2019 09:36 AM
RE: Lyrics not visible unless "full screen" margin is selected by George in Version 8.5

Hmm - that does seem odd.  
My recommendation would be to contact the support team and have them take a look.  They can remote with you and see what is going on.  It is possible that this is just a case of overlapping Slide Properties.

15 May 2019 08:53 AM
RE: Medleys by akins in Version 8.4

I have build a few songs using slideshow. It works fine and your can use different
backgrounds with whatever effects you would like. You can play the slideshow
any way you like; e.g., playing a chorus twice, going back to a verse, etc. I use
this for songs (like "How Great Thou Art") that we sing periodically and which have
verses which lend themselves to widely different backgrounds. You could even have
the same verse (named 1a, b, ..) with different backgrounds.

26 Apr 2019 12:14 PM
Multiple Displays and HDMI Switch by mlmurray in The Wave Pool

Hi All!
I need a little help after a much needed upgrade of my projection setup at church.  Previously I had a projector with a long throw lens in the sound booth with some VGA splitters and switches to get signal where I needed it and to control what was being projected, simple as could be.  Now, I've moved to a remote mounted projector and an HDBaseT sender to get my video and all to the projector from the booth, and I've moved over to HDMI in the booth.
My problem is that when switching between which computer is being sent to the HDBaseT sender I am constantly losing and adding monitors to the computers (from the computer's point of view anyway), by that I mean, if my SSP machine has a dedicated primary monitor and my secondary monitor is going to the projector, when I use my HDMI switch to change to send the PowerPoint computer to the projector then my SSP computer thinks I have unplugged it's secondary monitor.  That's not the end of the world to Windows, it will almost always find the monitor again when I switch back and set it all up with the same resolution and position as it was before, however SongShow doesn't handle the transition as smoothly.  When switching the HDMI away from the SSP computer it will collect it's display windows to the one remaining monitor and the only way to get it to pick up the second monitor again when we switch back to it is to close out of SSP and then re-open it and go into the display settings and re-setup the screens.
I thought if I used an HDMI splitter between the computer and the HDMI switch and put a dedicated monitor on one output of the splitter and the switch on the other then that dedicated monitor would hold that second monitor position and prevent it from flickering off and on when I used the switch, but it doesn't.  Windows still thinks, for a split second, that I remove a monitor when I switch away.  It finds the remaining split-off monitor immediately, but not before it flickers and SSP brings all of its screens to the primary monitor.
I didn't have this problem when everything was VGA, I guess there just wasn't the back and forth handshaking constantly going on between the computer and the display.  Has anyone else had to deal with this and come up with any solutions?
Thanks for any input!
Matt

20 Apr 2019 10:09 AM
RE: right-justified italics get cut off by sara-t in Version 8.5

I never knew what those were for. It does work nicely. Thanks!

Minimize

SSP News

24 Jun 2019 11:15 AM
Version 9.0 Preview Release by George in Latest News

The first Preview release of SongShow Plus 9.0 dated 06/21/2019 has been posted and is available to users with a current subscription. 

Try out the new Features and Themes!

Details can be found in the Version 9.0 subscriber forum.

12 Feb 2019 01:59 PM
Version 8.5 - Production Release 02/07/2019 by George in Latest News

An updated Production release of SongShow Plus 8.5 dated 02/07/2019 has been posted and is available to users with an 8.5 license. 

The list of new features is available at https://www.songshowplus.com/WhatsNew.

Other 8.5 details can be found in the Version 8.5 support forum.

25 Oct 2018 10:50 AM
Version 8.5 - Production Release 10/23/2018 by George in Latest News

An updated Production release of SongShow Plus 8.5 dated 10/23/2018 has been posted and is available to users with an 8.5 license. 

The list of new features is available at https://www.songshowplus.com/WhatsNew.

Other 8.5 details can be found in the Version 8.5 support forum.

18 Oct 2018 12:41 PM
Version 8.5 - Production Release 10/17/2018 by George in Latest News

An updated Production release of SongShow Plus 8.5 dated 10/17/2018 has been posted and is available to users with an 8.5 license. 

The list of new features is available at https://www.songshowplus.com/WhatsNew.

Other 8.5 details can be found in the Version 8.5 support forum.

Note that there will be additional updates for Slide Show Artisan coming soon. Stay tuned!

26 Sep 2018 05:12 PM
Version 8.5 Production Release - 09/26/2018 by George in Latest News

An updated Production release of SongShow Plus 8.5 dated 09/26/2018 has been posted and is available to users with an 8.5 license. 

The list of new features is available at https://www.songshowplus.com/WhatsNew.

Other 8.5 details can be found in the Version 8.5 support forum.

Note that there will be additional updates for Slide Show Artisan coming soon. Stay tuned!

 

Minimize

Account Login



Register
Forgot Password ?