Register   |  Login
You are here >   Forums
Wednesday, December 12, 2018
Minimize

SongShow Plus Community Forums

8.5 Restore SSP Back-up = Catastrophic Failure
Last Post 24 Sep 2018 04:50 PM by OasisVideo. 2 Replies.
Printer Friendly
Sort:
PrevPrev NextNext
You are not authorized to post a reply.
Author Messages
OasisVideo
New Member
New Member
Posts:2
Avatar

--
24 Sep 2018 10:09 AM  
I am new to worship ministry and the SSP software. A new PC was purchased for worship services and an upgraded version of 8.5 was installed (fresh) on the new computer. We're going from a Windows 7 with SongShow Plus 2009 (02/26/2010 Build) to Windows 10 PC with 8.5. I know with the OS the file structure is different, but I'm having fun trying to find where the user files need to be saved.

I utilized the Back-up Utility successfully on the original PC, but get "Catastrophic Failure" on the new PC. I would prefer that the restore utility work as documented and not loose all the display text, order, etc. that was set up (over 700 songs), so if there is another location to find additional information about the "failure" or any assistance, I'd appreciate any feedback you could provide.

Thank you for your time and attention.

Traci
George Taylor
SSP Team
Veteran Member
Veteran Member
Posts:4137
Avatar

--
24 Sep 2018 01:48 PM  
Hi Traci and welcome to SSP.

Sorry to hear about your difficulty - this should work as documented and has been tested to do so.  That said, it sounds like you are taking a leap of about 10 or so versions of SSP and there may have been some changes along the way for your content.

Depending on where you are getting the error, you may be able to selectively restore items to get most of your data.   Also if you want some additional help with this you can call in to the support team and they can provide assistance and guidance on full or partial restorations.

Thanks
- GEORGE

Welcome to the SSP Evolution!
OasisVideo
New Member
New Member
Posts:2
Avatar

--
24 Sep 2018 04:50 PM  
WORKAROUND:

I stumbled onto the User File Directory [C:\Users\Public\Documents\R-Technics\SongShow Plus] and was able to take the \Songs file directory from the previous PC, save it off, and restore it to the appropriate sub-folder on the new PC. Once that was done, when I opened the songs for the first time, it rebuilt all the indexes and if the attached files (motion backgrounds, etc.) were available in the appropriate folder, we didn't lose anything.

Thank you for the prompt reply.

Traci
You are not authorized to post a reply.

Active Forums 4.1
Minimize

Most Recent Posts

02 Nov 2018 04:51 PM
RE: Unable to import from SongSelect online to SSP by westhillchurch in Version 8.4

Thanks George.

Time to update!

25 Oct 2018 10:50 AM
Version 8.5 - Production Release 10/23/2018 by George in Latest News

An updated Production release of SongShow Plus 8.5 dated 10/23/2018 has been posted and is available to users with an 8.5 license. 

The list of new features is available at https://www.songshowplus.com/WhatsNew.

Other 8.5 details can be found in the Version 8.5 support forum.

21 Oct 2018 11:33 AM
RE: Fire OS version? by yehoshua in Mobile Apps

One option may be installing "Apps2Fire" on your mobile device. This can be used to install device programs on a Fire TV Streaming Stick across the network. It might work for the tablets; I haven't checked. This is probably the easiest solution, if it works.

There are also a couple websites out there which will access the Google Play Store and download the APK files from Play directly. I don't have the one I tried bookmarked, but it shouldn't be too hard to find, but be careful, to. I *think* the one I used is https://apps.evozi.com/apk-downloader/.

18 Oct 2018 12:41 PM
Version 8.5 - Production Release 10/17/2018 by George in Latest News

An updated Production release of SongShow Plus 8.5 dated 10/17/2018 has been posted and is available to users with an 8.5 license. 

The list of new features is available at https://www.songshowplus.com/WhatsNew.

Other 8.5 details can be found in the Version 8.5 support forum.

Note that there will be additional updates for Slide Show Artisan coming soon. Stay tuned!

17 Oct 2018 12:31 AM
RE: Windows 10 Update by Cramar in Windows 10

Hi all!

16 Oct 2018 08:20 AM
Preview Display by dreece in Feature Reviews

SongShow Plus 8.5 includes a new feature, the Preview Display. Read more...

07 Oct 2018 03:51 PM
RE: Image Rotation Meta Data by osborn4 in Feature Reviews

That sounds great!

26 Sep 2018 05:12 PM
Version 8.5 Production Release - 09/26/2018 by George in Latest News

An updated Production release of SongShow Plus 8.5 dated 09/26/2018 has been posted and is available to users with an 8.5 license. 

The list of new features is available at https://www.songshowplus.com/WhatsNew.

Other 8.5 details can be found in the Version 8.5 support forum.

Note that there will be additional updates for Slide Show Artisan coming soon. Stay tuned!

17 Sep 2018 06:42 PM
RE: Activation by wbub in Version 8.4

Thanks, that took care of it. When I reloaded, I thought I would get the latest version, but of course it reloaded the version I already had.

10 Sep 2018 05:14 PM
Image Rotation by dreece in Feature Reviews

A new image rotation feature lets you rotate an image at the time that it is loaded. Read more...

10 Sep 2018 01:59 PM
Version 8.5 Production Release - 09/08/2018 by George in Latest News

This initial Production release of SongShow Plus 8.5 dated 09/08/2018 has been posted and is available to users with an 8.5 license. 

The list of new features is available at https://www.songshowplus.com/WhatsNew.

Other 8.5 details can be found in the Version 8.5 support forum.

Note that there will be additional updates for Slide Show Artisan coming soon. Stay tuned!

07 Sep 2018 08:14 AM
RE: Now What? by akins in The Wave Pool

And we have watched your title change and become more impressive over the years -
does that mirror an increase in pay ??
We have seen lots of changes in  SSP over the years:
mostly for the better, a few not so hot.
This forum has been the first of my browser bookmarks,
but now is largely, and disappointingly, inactive.
One thing is certain - things change!

31 Jul 2018 01:23 PM
Version 8.5 Candidate Release - 07/30/2018 UPDATE by George in Latest News

The initial Candidate release of SongShow Plus 8.5 dated 07/30/2018 has been posted and is available to users with a current subscription. 

This update enables the normal activation process for 8.5.

Try out the new PowerPoint Tools!
Try out the new Preview Display!
Try out the new Slide Show Artisan!

SongShow Plus version 8.5 is now feature locked.  If you have not looked at it yet please do so now to prepare for migration and provide any feedback.

Details can be found in the Version 8.5 subscriber forum.

20 Jul 2018 12:38 PM
Version 8.5 Preview Release - 07/18/2018 UPDATE by George in Latest News

The latest update to the Preview release of SongShow Plus 8.5 dated 07/18/2018 has been posted and is available to users with a current subscription. 

This update has several bug fixes.

Try out the new PowerPoint Tools!
Try out the new Preview Display!
Try out the new Slide Show Artisan!

SongShow Plus version 8.5 is nearing feature lock so if you have not looked at it yet please do so now and provide any feedback.

Details can be found in the Version 8.5 subscriber forum.

13 Jul 2018 12:09 PM
Version 8.5 Preview Release - 07/12/2018 UPDATE by George in Latest News

The latest update to the Preview release of SongShow Plus 8.5 dated 07/12/2018 has been posted and is available to users with a current subscription. 

Try out the new PowerPoint Tools!
Try out the new Preview Display!
Try out the new Slide Show Artisan!

SongShow Plus version 8.5 is nearing feature lock so if you have not looked at it yet please do so now and provide any feedback.

Details can be found in the Version 8.5 subscriber forum.

06 Jul 2018 01:48 PM
Version 8.5 Preview Release - 06/28/2018 UPDATE by George in Latest News

The latest update to the Preview release of SongShow Plus 8.5 dated 06/28/2018 has been posted and is available to users with a current subscription. 

Try out the new Preview Display!
Try out the new Slide Show Artisan!

SongShow Plus version 8.5 is nearing feature lock so if you have not looked at it yet please do so now and provide any feedback.

Details can be found in the Version 8.5 subscriber forum.

02 Jul 2018 10:13 AM
RE: 8.4 Shutting Down by George in Version 8.4

Just to clarify - is the application (SSP 8.4) shutting down or is the system shutting down?  

Did you have prior installs of 8.4 that did not behave this way or was this your first 8.4 install?

In any case, you should contact the support team so that they can take a look at this.

02 Jul 2018 10:09 AM
RE: Stage Monitor Settings by George in Version 8.4

You can set independent Slide Properties for the Stage monitor, which does include margin settings.  My guess is the if you have less real estate on the Stage monitor then you probably want to make sure the Shrink to Fit option is selected for the Stage monitor - this will make sure the text fits as expected.

If you need additional guidance on this contact the support team for a walk through. 

22 Jun 2018 09:33 AM
RE: uicjk List by George in Version 8.4

OK - Glad this will work for you.

A few things to keep in mind for the Quick List:
  1. There is only one Quick List per display - you don't save them like programs. 
  2. The Quick List loads every time you launch SongShow Plus.
  3. Related to #2 -- If you add something to the Quick List but then change the source material outside of SongShow Plus, it can cause issues with SongShow Plus starting correctly.

14 Jun 2018 05:09 PM
Version 8.5 Preview Release - 06/07/2018 UPDATE by George in Latest News

The latest update to the Preview release of SongShow Plus 8.5 dated 06/07/2018 has been posted and is available to users with a current subscription. 

Try out the new Slide Show Artisan!

SongShow Plus version 8.5 is nearing feature lock so if you have not looked at it yet please do so now and provide any feedback.

Details can be found in the Version 8.5 subscriber forum.

Minimize

SSP News

25 Oct 2018 10:50 AM
Version 8.5 - Production Release 10/23/2018 by George in Latest News

An updated Production release of SongShow Plus 8.5 dated 10/23/2018 has been posted and is available to users with an 8.5 license. 

The list of new features is available at https://www.songshowplus.com/WhatsNew.

Other 8.5 details can be found in the Version 8.5 support forum.

18 Oct 2018 12:41 PM
Version 8.5 - Production Release 10/17/2018 by George in Latest News

An updated Production release of SongShow Plus 8.5 dated 10/17/2018 has been posted and is available to users with an 8.5 license. 

The list of new features is available at https://www.songshowplus.com/WhatsNew.

Other 8.5 details can be found in the Version 8.5 support forum.

Note that there will be additional updates for Slide Show Artisan coming soon. Stay tuned!

26 Sep 2018 05:12 PM
Version 8.5 Production Release - 09/26/2018 by George in Latest News

An updated Production release of SongShow Plus 8.5 dated 09/26/2018 has been posted and is available to users with an 8.5 license. 

The list of new features is available at https://www.songshowplus.com/WhatsNew.

Other 8.5 details can be found in the Version 8.5 support forum.

Note that there will be additional updates for Slide Show Artisan coming soon. Stay tuned!

10 Sep 2018 01:59 PM
Version 8.5 Production Release - 09/08/2018 by George in Latest News

This initial Production release of SongShow Plus 8.5 dated 09/08/2018 has been posted and is available to users with an 8.5 license. 

The list of new features is available at https://www.songshowplus.com/WhatsNew.

Other 8.5 details can be found in the Version 8.5 support forum.

Note that there will be additional updates for Slide Show Artisan coming soon. Stay tuned!

31 Jul 2018 01:23 PM
Version 8.5 Candidate Release - 07/30/2018 UPDATE by George in Latest News

The initial Candidate release of SongShow Plus 8.5 dated 07/30/2018 has been posted and is available to users with a current subscription. 

This update enables the normal activation process for 8.5.

Try out the new PowerPoint Tools!
Try out the new Preview Display!
Try out the new Slide Show Artisan!

SongShow Plus version 8.5 is now feature locked.  If you have not looked at it yet please do so now to prepare for migration and provide any feedback.

Details can be found in the Version 8.5 subscriber forum.

 

Minimize

Account Login



Register
Forgot Password ?