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Cannot load new song using Clipboard
Last Post 04 Feb 2019 09:16 AM by George Taylor. 1 Replies.
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emvee1
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02 Feb 2019 12:58 AM  

I encounter a problem with SongShow Plus version 8.5 Production Build 2018/10/23. This occurs in SSP on Windows 10 and Windows 8.1 PCs.

The details of the workstation I am working on at the moment are as follow:

 

License Information

State: Activated
Customer Account ID: xxxxx-xxxx
Machine Account ID: xxxxx-xxxxx
Subscription Expiration: 2019/11/30 (Current)
Base Feature Set: Basic
Machine Usage: Workstation

Features Enabled

Chromex
HTML Slide Show Exporter
Mobile Control Support
Online Services
Slide Builder
XML Song Importer

When I try to load a new song, I prepare the relevant text in my text editor and copies it to the Windows clipboard.

This copied text can be pasted into other programs, e.g. MS Word, without any problem or strange characters.

Next, I go to the Songs tab in the Media Files panel and click on the down arrow next to the Create/Acquire From icon. A drop down menu appears and I click on Clipboard

Now an error message appears instead of the import window.

This method worked fine in SSP version 8.3.3.21111 (and earlier versions).

This error occurs on at least three different PCs that I checked, including our projection PC, all running the same version of SSP.

We run a Basic license with one projection PC and a number of workstations, used to prepare programs for the sermons on Sunday.

When loading a new song using the New Song option in the drop down menu, everything completes without problems, as long as I don't try to use the Import From button in the New Song window.

If I go to the Lyrics tab in the New Song window and copy and paste the words for each verse into the relevant verse field, everything runs fine. The drawback is that this method is slow.

Unfortunately, the forum does not allow me to upload images to demonstrate the screens I encounter during the process .

Matt Venter

 

George Taylor
SSP Team
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Posts:4282
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04 Feb 2019 09:16 AM  
If you are trying to import formatted text this may be the issue.

I recommend that you contact the support team so that they can replicate the issue with you and capture all relevant info for submission.

Thanks
- GEORGE

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19 Aug 2019 05:46 PM
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Thanks, Dick! I did read your thread and tried your fixes, but with no luck. I do appreciate the help, though.

19 Aug 2019 07:58 AM
RE: Importing PPT in slide show by George in Version 8.5

Hi Kim.

This is not an issue that we are familiar with but you can try the Preview build of 9 to see if that resolves the issues.  If not,  please contact support to report the detailed behavior in 8.5.

Thanks

05 Aug 2019 12:30 PM
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We have had this happen periodically on different computers.
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23 Jul 2019 06:14 AM
RE: Buggy on a new speedy system by goodonline in Version 8.5

I spoke with Support at SongShow Plus. The issues I am having are known issues and they are working on them.
It sounds like they are putting more effort into getting version 9 out than fixing the issues with v 8.5 and windows 10. The support tech said that all of these issues have been fixed in v9

I have a new system coming in this next week with Windows 10 that will be the main media system for the church.
Any suggestions on how to work this out? For the near term I am thinking of loading windows 7 so SSP 8.5 will function properly. I drag my feet in doing this because of one software program that is not being actively updated.
I may need to look into other software.....
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RE: Preview version 9?? by akins in Version 8.5

William, I have long since found that posting to the Wish List is
futile. I was one of the ones initially suggesting a Wish List and
I submitted many wishes/suggestions and was pleased with the
responses and implementation of quite a number. Unfortunately,
for the last few years the List seems to be pretty much a "Black
Hole." I'm sure that a Wish List requires almost a full-time person
to man and, when there is a shortage of staff, it is dispensable.
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CCLI no longer asks for projection activity. They just want "new" copies, which is when one is downloaded, printed or recorded, but not projected.

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I still wish you'd allow OTF fonts. I can't always convert to TTF.

Windows allows them. Not sure why you don't.

24 Jun 2019 11:15 AM
Version 9.0 Preview Release by George in Latest News

The first Preview release of SongShow Plus 9.0 dated 06/21/2019 has been posted and is available to users with a current subscription. 

Try out the new Features and Themes!

Details can be found in the Version 9.0 subscriber forum.

16 Jun 2019 10:53 AM
RE: Restore Problem by hi-soft in Version 8.5

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SSP News

24 Jun 2019 11:15 AM
Version 9.0 Preview Release by George in Latest News

The first Preview release of SongShow Plus 9.0 dated 06/21/2019 has been posted and is available to users with a current subscription. 

Try out the new Features and Themes!

Details can be found in the Version 9.0 subscriber forum.

12 Feb 2019 01:59 PM
Version 8.5 - Production Release 02/07/2019 by George in Latest News

An updated Production release of SongShow Plus 8.5 dated 02/07/2019 has been posted and is available to users with an 8.5 license. 

The list of new features is available at https://www.songshowplus.com/WhatsNew.

Other 8.5 details can be found in the Version 8.5 support forum.

25 Oct 2018 10:50 AM
Version 8.5 - Production Release 10/23/2018 by George in Latest News

An updated Production release of SongShow Plus 8.5 dated 10/23/2018 has been posted and is available to users with an 8.5 license. 

The list of new features is available at https://www.songshowplus.com/WhatsNew.

Other 8.5 details can be found in the Version 8.5 support forum.

18 Oct 2018 12:41 PM
Version 8.5 - Production Release 10/17/2018 by George in Latest News

An updated Production release of SongShow Plus 8.5 dated 10/17/2018 has been posted and is available to users with an 8.5 license. 

The list of new features is available at https://www.songshowplus.com/WhatsNew.

Other 8.5 details can be found in the Version 8.5 support forum.

Note that there will be additional updates for Slide Show Artisan coming soon. Stay tuned!

26 Sep 2018 05:12 PM
Version 8.5 Production Release - 09/26/2018 by George in Latest News

An updated Production release of SongShow Plus 8.5 dated 09/26/2018 has been posted and is available to users with an 8.5 license. 

The list of new features is available at https://www.songshowplus.com/WhatsNew.

Other 8.5 details can be found in the Version 8.5 support forum.

Note that there will be additional updates for Slide Show Artisan coming soon. Stay tuned!

 

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