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installed fonts not showing on screen

Last Post 05 Jul 2019 02:35 PM by Joel Osborn. 8 Replies.

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Dick Akins

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22 May 2019 02:52 PM
I recently had a serious Win 10 crash and they were able to only reinstall Win 10. I have been slowly reinstalling all my programs (a list 4 pages long). SSP has been reinstalled and seems to work OK. I had some fonts that I used regularly that were not part of the windows installation, so I have installed them -- two of them are "biblescript" and "virtue." When I edit text in a slide show these installed fonts show correctly in the edit box, but when I exit from that box, the font displayed is Ariel (I believe). When I display the slide show in the embedded monitors it is also Ariel. The same situation applies for songs, I can add text as Biblescript, for example, in the editor, but it displays as Ariel. GFM took control of my PC but they weren't able to find a solution. Any suggestions would be appreciated.

Dick College Heights Baptist Manhattan, KS

George Taylor
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23 May 2019 09:45 AM
Hi Dick. sorry to hear about your font problem. We do have some KB articles that address this but before I get to that, I am curious about a couple of things... You said you are having problems after a crash, so are you saying that these fonts worked before the crash? The fonts you mentioned - what is the source and type? You stated that GFM took control and did not find a solution - what was done after that? Regarding the KBs - Please review these two - they should shed some light on the proper next steps. https://www.songshowplus.com/Article/Read/TS255 https://www.songshowplus.com/Article/Read/TS308 Thanks, GT

- GEORGE *Welcome to the SSP Evolution!* *Need Training?* *Check out the SSP On-Demand Video Training*

Dick Akins

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24 May 2019 09:06 AM
Everything worked fine before the crash (initiated by Windows 10 update!). The IT's had to reinstalled Windows and I lost most of the programs, but no data. I reinstalled SSP 8.5 without issues. Soon I noticed that Biblescript and Virtue ttf fonts were not installed, so I installed them from existing files. That's when I noticed that those fonts looks OK in the editor pane, but showed up as Ariel (I think) otherwise; i.e. in the Builder screen and in the embedded screens of SSP. After reading the KB articles, I checked the fonts and found that in the Windows\Fonts folder the new installed fonts are shortcuts to users\...\appdata\local\microsoft\windows\fonts. I have found no way to installed them "normally" in the fonts directory -- every time I try to install, it creates the shortcut. When I take the files to church, they project correctly, PTL. I going to see if I can find another font installer that will work correctly. By the way, I did see that "display text as entered" was selected (but for the life of me, I can't find that screen again!) Dick

Dick College Heights Baptist Manhattan, KS

Dick Akins

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27 May 2019 09:31 AM
After searching and asking all around without success, I finally stumbled on a solution. In control panel/fonts/font settings, the box for "Allow fonts to be installed as a shortcut (advanced)" was unchecked -- of course one would assume that meant NO shortcuts, but apparently not! So I checked it. Now, if I right-ciick on a font to install, I get two options: "Install for all users" and "Install as a shortcut for all users." The first of these will install the fonts in the windows\fonts folder as a font file and SSB will show it correctly. It is hard to see why MS is so obscure -- and why SSP can't use a font shortcut :-( STILL CAN'T FIND THIS CHECKBOX OR ENTRY for SSB! By the way, I did see that "display text as entered" was selected (but for the life of me, I can't find that screen again!)

Dick College Heights Baptist Manhattan, KS

George Taylor
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28 May 2019 12:11 PM
Dick, Yeah the Windows font thing is a little odd. Not sure what the deal is with the shortcuts but I know that has been an issue for some time. I am still not clear though on what checkbox or entry you are looking for in SSB - did I miss something? Not sure what you are referring to - please elaborate.

- GEORGE *Welcome to the SSP Evolution!* *Need Training?* *Check out the SSP On-Demand Video Training*

Dick Akins

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28 May 2019 05:53 PM
Somewhere in SSB there is a check box titled something like "show text as entered" and I think the other option is "show text as default." Maybe I was imagining it -- hey, I'm 84 and get to do that now and then! ;-)

Dick College Heights Baptist Manhattan, KS

George Taylor
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03 Jun 2019 09:32 AM
Hey again Dick. That control did not ring any bells but I took a look thorough SSB and did not find anything. There are similarly named controls in SSP - is that what you were thinking? In any case, regardless of the name, it there a particular control or function/setting you were look for? Maybe it is called something else. What were you trying to do?

- GEORGE *Welcome to the SSP Evolution!* *Need Training?* *Check out the SSP On-Demand Video Training*

Dick Akins

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05 Jun 2019 08:10 AM
I traced back where I saw the statement in question: SSB Select a text box Click Object Tools Main text Font Properties Text Properties Text Font select "use default name" or "use the fonts contained in the text contents" This probably has nothing to do with the problem, but it caught my eye as I was trying to figure out what was wrong. One of the characteristics of SSP is that it is very versatile, but at the expense of complexity, i.e. many (maybe too many!) ways to set properties. Thanks for looking into this for me, George.

Dick College Heights Baptist Manhattan, KS

Joel Osborn

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05 Jul 2019 02:35 PM
I still wish you'd allow OTF fonts. I can't always convert to TTF. Windows allows them. Not sure why you don't.

Joel Osborn Communication Coordinator The Connecting Church - Milton Seventh Day Baptist ______ "...if we are to glorify God fully, we must engage our mind in knowing him truly and our hearts in loving him duly." - John Piper, Think

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Forums > Support Forums > Version 8.5

Active Forums 4.1

10 Dec 2019 10:21 AM
RE: Slides fill half screen question by George in Version 8.5

Hi Hilda,

There are actually a number of ways to do this.

Several would involve changing the size of the display area is SSP but others would allow full screen with live video background. You may even want fully supported text over live video via the DeckLink solution. It really all depends on what the final result is that you want.

If you really want to keep the same setup it seems it may be about educating your operators, but if you are really looking for a different setup then I suggest you (or your video people) contact the support team and let them know what they want as a result and they can help to set it up.

06 Dec 2019 12:18 PM
Version 9.0 Preview Release - 12/04/2019 Update by George in Latest News

The Preview release of SongShow Plus 9.0 dated 12/04/2019 has been posted and is available to users with a current subscription.

This build corrects the previous False-Positive AntiVirus issues that we were encountering.
More details can be found HERE

Several other Bug Fixes are also included.

Try out the new Features and Themes!

Details can be found in the Version 9.0 subscriber forum.

03 Dec 2019 09:10 AM
RE: Preview display by StanCason in Version 8.5

Yep, it works fine if you use a Title slide as your first slide.
The problem is if you use the build option "First Lyrics Slide Only"

I just checked it out in the 11/27 build and the problem is still there.

Stan

30 Nov 2019 08:25 AM
RE: Abbreviation of Bible version? by akins in Version 8.5

I may be missing something, but this looks like I would have to type in the entire scripture reference just to change the final "New International Version 2011" to "NIV." If I am correct in this, it is not a very good solution. Maybe in all the fancy changes/additions in version 9, a simple addition like this could be 'snuck' in.

27 Nov 2019 03:14 PM
Version 9.0 Preview Release - 11/27/2019 Update by George in Latest News

The Preview release of SongShow Plus 9.0 dated 11/27/2019 has been posted and is available to users with a current subscription.

Regular Activation is now available. Several Bug Fixes included.

Try out the new Features and Themes!

Details can be found in the Version 9.0 subscriber forum.

17 Nov 2019 05:39 AM
RE: Countdown Timer in Slide Show Question by iamgap in Version 8.5

Yes, you can still create a timer in 8.5.
Go to the Video tab under Media Files
Click the Create or Acquire From... icon
Select Timer Creator near the bottom of the list.

You can then add that timer as a video in your slide show.

13 Nov 2019 02:05 PM
RE: video embeded in slide show by osborn4 in Version 8.5

Guess I have some video editing to do.

12 Nov 2019 06:35 PM
RE: Eliminating stock hymns by osborn4 in Version 8.5

There we go. That's what I needed.

27 Sep 2019 11:43 AM
Version 9.0 Preview Release - 9/25/2019 Update by George in Latest News

The Preview release of SongShow Plus 9.0 dated 09/25/2019 has been posted and is available to users with a current subscription.

Regular Activation is now available. License issue corrected in this build.

Try out the new Features and Themes!

Details can be found in the Version 9.0 subscriber forum.

20 Sep 2019 01:12 PM
Version 9.0 Preview Release - 9/19/2019 Update by George in Latest News

The Preview release of SongShow Plus 9.0 dated 09/19/2019 has been posted and is available to users with a current subscription.

Regular Activation is now available.

Try out the new Features and Themes!

Details can be found in the Version 9.0 subscriber forum.

06 Dec 2019 12:18 PM
Version 9.0 Preview Release - 12/04/2019 Update by George in Latest News

The Preview release of SongShow Plus 9.0 dated 12/04/2019 has been posted and is available to users with a current subscription.

This build corrects the previous False-Positive AntiVirus issues that we were encountering.
More details can be found HERE

Several other Bug Fixes are also included.

Try out the new Features and Themes!

Details can be found in the Version 9.0 subscriber forum.

27 Nov 2019 03:14 PM
Version 9.0 Preview Release - 11/27/2019 Update by George in Latest News

The Preview release of SongShow Plus 9.0 dated 11/27/2019 has been posted and is available to users with a current subscription.

Regular Activation is now available. Several Bug Fixes included.

Try out the new Features and Themes!

Details can be found in the Version 9.0 subscriber forum.

27 Sep 2019 11:43 AM
Version 9.0 Preview Release - 9/25/2019 Update by George in Latest News

The Preview release of SongShow Plus 9.0 dated 09/25/2019 has been posted and is available to users with a current subscription.

Regular Activation is now available. License issue corrected in this build.

Try out the new Features and Themes!

Details can be found in the Version 9.0 subscriber forum.

20 Sep 2019 01:12 PM
Version 9.0 Preview Release - 9/19/2019 Update by George in Latest News

The Preview release of SongShow Plus 9.0 dated 09/19/2019 has been posted and is available to users with a current subscription.

Regular Activation is now available.

Try out the new Features and Themes!

Details can be found in the Version 9.0 subscriber forum.

24 Jun 2019 11:15 AM
Version 9.0 Preview Release by George in Latest News

The first Preview release of SongShow Plus 9.0 dated 06/21/2019 has been posted and is available to users with a current subscription.

Try out the new Features and Themes!

Details can be found in the Version 9.0 subscriber forum.

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