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installed fonts not showing on screen

Last Post 05 Jul 2019 02:35 PM by Joel Osborn. 8 Replies.

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Dick Akins

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22 May 2019 02:52 PM
I recently had a serious Win 10 crash and they were able to only reinstall Win 10. I have been slowly reinstalling all my programs (a list 4 pages long). SSP has been reinstalled and seems to work OK. I had some fonts that I used regularly that were not part of the windows installation, so I have installed them -- two of them are "biblescript" and "virtue." When I edit text in a slide show these installed fonts show correctly in the edit box, but when I exit from that box, the font displayed is Ariel (I believe). When I display the slide show in the embedded monitors it is also Ariel. The same situation applies for songs, I can add text as Biblescript, for example, in the editor, but it displays as Ariel. GFM took control of my PC but they weren't able to find a solution. Any suggestions would be appreciated.

Dick College Heights Baptist Manhattan, KS

George Taylor
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23 May 2019 09:45 AM
Hi Dick. sorry to hear about your font problem. We do have some KB articles that address this but before I get to that, I am curious about a couple of things... You said you are having problems after a crash, so are you saying that these fonts worked before the crash? The fonts you mentioned - what is the source and type? You stated that GFM took control and did not find a solution - what was done after that? Regarding the KBs - Please review these two - they should shed some light on the proper next steps. https://www.songshowplus.com/Article/Read/TS255 https://www.songshowplus.com/Article/Read/TS308 Thanks, GT

- GEORGE *Welcome to the SSP Evolution!* *Need Training?* *Check out the SSP On-Demand Video Training*

Dick Akins

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24 May 2019 09:06 AM
Everything worked fine before the crash (initiated by Windows 10 update!). The IT's had to reinstalled Windows and I lost most of the programs, but no data. I reinstalled SSP 8.5 without issues. Soon I noticed that Biblescript and Virtue ttf fonts were not installed, so I installed them from existing files. That's when I noticed that those fonts looks OK in the editor pane, but showed up as Ariel (I think) otherwise; i.e. in the Builder screen and in the embedded screens of SSP. After reading the KB articles, I checked the fonts and found that in the Windows\Fonts folder the new installed fonts are shortcuts to users\...\appdata\local\microsoft\windows\fonts. I have found no way to installed them "normally" in the fonts directory -- every time I try to install, it creates the shortcut. When I take the files to church, they project correctly, PTL. I going to see if I can find another font installer that will work correctly. By the way, I did see that "display text as entered" was selected (but for the life of me, I can't find that screen again!) Dick

Dick College Heights Baptist Manhattan, KS

Dick Akins

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27 May 2019 09:31 AM
After searching and asking all around without success, I finally stumbled on a solution. In control panel/fonts/font settings, the box for "Allow fonts to be installed as a shortcut (advanced)" was unchecked -- of course one would assume that meant NO shortcuts, but apparently not! So I checked it. Now, if I right-ciick on a font to install, I get two options: "Install for all users" and "Install as a shortcut for all users." The first of these will install the fonts in the windows\fonts folder as a font file and SSB will show it correctly. It is hard to see why MS is so obscure -- and why SSP can't use a font shortcut :-( STILL CAN'T FIND THIS CHECKBOX OR ENTRY for SSB! By the way, I did see that "display text as entered" was selected (but for the life of me, I can't find that screen again!)

Dick College Heights Baptist Manhattan, KS

George Taylor
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28 May 2019 12:11 PM
Dick, Yeah the Windows font thing is a little odd. Not sure what the deal is with the shortcuts but I know that has been an issue for some time. I am still not clear though on what checkbox or entry you are looking for in SSB - did I miss something? Not sure what you are referring to - please elaborate.

- GEORGE *Welcome to the SSP Evolution!* *Need Training?* *Check out the SSP On-Demand Video Training*

Dick Akins

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28 May 2019 05:53 PM
Somewhere in SSB there is a check box titled something like "show text as entered" and I think the other option is "show text as default." Maybe I was imagining it -- hey, I'm 84 and get to do that now and then! ;-)

Dick College Heights Baptist Manhattan, KS

George Taylor
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03 Jun 2019 09:32 AM
Hey again Dick. That control did not ring any bells but I took a look thorough SSB and did not find anything. There are similarly named controls in SSP - is that what you were thinking? In any case, regardless of the name, it there a particular control or function/setting you were look for? Maybe it is called something else. What were you trying to do?

- GEORGE *Welcome to the SSP Evolution!* *Need Training?* *Check out the SSP On-Demand Video Training*

Dick Akins

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05 Jun 2019 08:10 AM
I traced back where I saw the statement in question: SSB Select a text box Click Object Tools Main text Font Properties Text Properties Text Font select "use default name" or "use the fonts contained in the text contents" This probably has nothing to do with the problem, but it caught my eye as I was trying to figure out what was wrong. One of the characteristics of SSP is that it is very versatile, but at the expense of complexity, i.e. many (maybe too many!) ways to set properties. Thanks for looking into this for me, George.

Dick College Heights Baptist Manhattan, KS

Joel Osborn

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05 Jul 2019 02:35 PM
I still wish you'd allow OTF fonts. I can't always convert to TTF. Windows allows them. Not sure why you don't.

Joel Osborn Communication Coordinator The Connecting Church - Milton Seventh Day Baptist ______ "...if we are to glorify God fully, we must engage our mind in knowing him truly and our hearts in loving him duly." - John Piper, Think

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Forums > Support Forums > Version 8.5

Active Forums 4.1

19 Aug 2019 05:46 PM
RE: Can't get new fonts to work in SSP by sara-t in Version 8.5

Thanks, Dick! I did read your thread and tried your fixes, but with no luck. I do appreciate the help, though.

19 Aug 2019 07:58 AM
RE: Importing PPT in slide show by George in Version 8.5

Hi Kim.

This is not an issue that we are familiar with but you can try the Preview build of 9 to see if that resolves the issues. If not, please contact support to report the detailed behavior in 8.5.

Thanks

05 Aug 2019 12:30 PM
RE: Shadow Disappears by gwhaverdink in Version 8.5

We have had this happen periodically on different computers.
I have found that switching to a different SSP Program and back again will cause the shadows to return.
Closing and re-opening SSP also works - but takes longer

23 Jul 2019 06:14 AM
RE: Buggy on a new speedy system by goodonline in Version 8.5

I spoke with Support at SongShow Plus. The issues I am having are known issues and they are working on them.
It sounds like they are putting more effort into getting version 9 out than fixing the issues with v 8.5 and windows 10. The support tech said that all of these issues have been fixed in v9

I have a new system coming in this next week with Windows 10 that will be the main media system for the church.
Any suggestions on how to work this out? For the near term I am thinking of loading windows 7 so SSP 8.5 will function properly. I drag my feet in doing this because of one software program that is not being actively updated.
I may need to look into other software.....
Any advice out there?

18 Jul 2019 12:02 PM
RE: Preview version 9?? by akins in Version 8.5

William, I have long since found that posting to the Wish List is

futile. I was one of the ones initially suggesting a Wish List and

I submitted many wishes/suggestions and was pleased with the

responses and implementation of quite a number. Unfortunately,

for the last few years the List seems to be pretty much a "Black

Hole." I'm sure that a Wish List requires almost a full-time person

to man and, when there is a shortage of staff, it is dispensable.

No good thing lasts forever!

09 Jul 2019 12:35 PM
RE: Themes: rename?? by akins in Version 8.5

I meant, "Of course, they wouldn't be needed ..."

05 Jul 2019 02:36 PM
RE: Assisting with CCLI Reports by osborn4 in You Tell Us!

CCLI no longer asks for projection activity. They just want "new" copies, which is when one is downloaded, printed or recorded, but not projected.

05 Jul 2019 02:35 PM
RE: installed fonts not showing on screen by osborn4 in Version 8.5

I still wish you'd allow OTF fonts. I can't always convert to TTF.

Windows allows them. Not sure why you don't.

24 Jun 2019 11:15 AM
Version 9.0 Preview Release by George in Latest News

The first Preview release of SongShow Plus 9.0 dated 06/21/2019 has been posted and is available to users with a current subscription.

Try out the new Features and Themes!

Details can be found in the Version 9.0 subscriber forum.

16 Jun 2019 10:53 AM
RE: Restore Problem by hi-soft in Version 8.5

Thanks I will.

24 Jun 2019 11:15 AM
Version 9.0 Preview Release by George in Latest News

The first Preview release of SongShow Plus 9.0 dated 06/21/2019 has been posted and is available to users with a current subscription.

Try out the new Features and Themes!

Details can be found in the Version 9.0 subscriber forum.

12 Feb 2019 01:59 PM
Version 8.5 - Production Release 02/07/2019 by George in Latest News

An updated Production release of SongShow Plus 8.5 dated 02/07/2019 has been posted and is available to users with an 8.5 license.

The list of new features is available at https://www.songshowplus.com/WhatsNew.

Other 8.5 details can be found in the Version 8.5 support forum.

25 Oct 2018 10:50 AM
Version 8.5 - Production Release 10/23/2018 by George in Latest News

An updated Production release of SongShow Plus 8.5 dated 10/23/2018 has been posted and is available to users with an 8.5 license.

The list of new features is available at https://www.songshowplus.com/WhatsNew.

Other 8.5 details can be found in the Version 8.5 support forum.

18 Oct 2018 12:41 PM
Version 8.5 - Production Release 10/17/2018 by George in Latest News

An updated Production release of SongShow Plus 8.5 dated 10/17/2018 has been posted and is available to users with an 8.5 license.

The list of new features is available at https://www.songshowplus.com/WhatsNew.

Other 8.5 details can be found in the Version 8.5 support forum.

Note that there will be additional updates for Slide Show Artisan coming soon. Stay tuned!

26 Sep 2018 05:12 PM
Version 8.5 Production Release - 09/26/2018 by George in Latest News

An updated Production release of SongShow Plus 8.5 dated 09/26/2018 has been posted and is available to users with an 8.5 license.

The list of new features is available at https://www.songshowplus.com/WhatsNew.

Other 8.5 details can be found in the Version 8.5 support forum.

Note that there will be additional updates for Slide Show Artisan coming soon. Stay tuned!

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