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Mobile Control not connecting to SSP program
Last Post 21 Jan 2020 03:31 PM by David Harvey. 2 Replies.
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David Harvey
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17 Jan 2020 07:09 AM  
Mobile Control does not connect to SSP program even though Mobile Control on three devices, Ipad Air, iPhone 10 and Galaxy 3, do connect to the PC.  Turnng off all Firewallls does not change things, still cannot connect to the SSP program. I have Mobile Control set properly in Settings.  All three devices failed to connect around the same time.  I do get the rectangular box with the picture of a vertical desktop pc with a monitor next to it on the wireless devices.  At the top of the page it says, "Select Machine"  When I click on the box it changes color and shows "Windows-H82MDAQ" that is my laptop.  All that is normal.  The APP just can't find the path to the SSP program.  At the very bottom of the Mobile Control device is a note, "No route to host." "Socket error #65, invalid argument.  Surely others have seen this problem.
George Taylor
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20 Jan 2020 08:30 AM  
David,

What Version of SSP are you using?

You said they all failed to connect around the same time, implying that they all did connect as expected at some earlier time - Is that correct?

This error is a known issue with SSP 9.0 and is addressed in that forum section.

Please confirm which version you are using.  If it is 8.5 then please contact support.  If it is 9.0 then apply the correction noted in that forum section.
- GEORGE

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David Harvey
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21 Jan 2020 03:31 PM  
Was able to correct problem by disabling IPV6 setting in Advance Windows Network Settings.  Thanks Brian, George and Brad for your assistance.
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04 Feb 2020 05:30 PM
Version 9.0 Production Release - 01/30/2020 by George in Latest News

The initial Production release of SongShow Plus 9.0 dated 01/30/2020 has been posted and is available to users with a current license as of July 2019. 


The list of new features is available at https://www.songshowplus.com/WhatsNew.


Other 9.0 details can be found in the Version 9.0 support forum.

31 Jan 2020 11:43 AM
file searching by akins in Version 8.5

When searching for an image or video (e.g. looking for a background)
the listing is by file type and then name. This is very inconvenient and
the only program that I have where this is the default. Often I'm looking
for a named file and have to scroll completely through the list to make sure
that the file isn't of a type that I hadn't thought of. Is there any way to
change the default to the more common "name & file type." I've tried
everything I can think of w/o success. I'm sure there must be a way
since this is the most common file display format.

21 Jan 2020 03:31 PM
RE: Mobile Control not connecting to SSP program by Albion Bible Church in Version 8.5

Was able to correct problem by disabling IPV6 setting in Advance Windows Network Settings.  Thanks Brian, George and Brad for your assistance.

20 Jan 2020 08:35 AM
RE: PowerPoint by George in Version 8.5

Gary,

Regarding your question about the post 1809 WMV video issues - possibly.

That issue was only encountered when multiple high res (1920) videos were used so if this is created in the importer at less than 1920 then probably not.

20 Jan 2020 06:57 AM
RE: Timer with looping slideshow by akins in Version 8.5

I couldn't tell exactly what was causing it. The only conditions for which I
have tried using the timer with Improv was a continuously looping
set of announcements (~10) which had slides with a motion background and
some animated text. The count-down was to the next 1/2 hour.

13 Jan 2020 09:13 AM
RE: Time line display for slide shows? by akins in Version 8.5

Gary, it looks like you, me, and Joel are about the last of the "old-timers."

10 Jan 2020 01:12 PM
RE: Motion backgrounds fail or lockup SSP by iamgap in Windows 10

Found it.

https://www.songshowplus.com/Article/Read/TS311


gap

19 Dec 2019 09:27 AM
RE: Control SSP with Abelton Live through MIDI by George in Version 8.4

Hey Gary.

I believe there was some discussion of this (or something like it related to MIDI control) a while back but to date there are no MIDI control functions, in or out, in SongShow Plus.

10 Dec 2019 10:21 AM
RE: Slides fill half screen question by George in Version 8.5

Hi Hilda,

There are actually a number of ways to do this.

Several would involve changing the size of the display area is SSP but others would allow full screen with live video background.  You may even want fully supported text over live video via the DeckLink solution.  It really all depends on what the final result is that you want.

If you really want to keep the same setup it seems it may be about educating your operators, but if you are really looking for a different setup then I suggest you (or your video people) contact the support team and let them know what they want as a result and they can help to set it up.

06 Dec 2019 12:18 PM
Version 9.0 Preview Release - 12/04/2019 Update by George in Latest News

The Preview release of SongShow Plus 9.0 dated 12/04/2019 has been posted and is available to users with a current subscription. 

This build corrects the previous False-Positive AntiVirus issues that we were encountering. 
More details can be found HERE

Several other Bug Fixes are also included.

Try out the new Features and Themes!

Details can be found in the Version 9.0 subscriber forum.

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SSP News

04 Feb 2020 05:30 PM
Version 9.0 Production Release - 01/30/2020 by George in Latest News

The initial Production release of SongShow Plus 9.0 dated 01/30/2020 has been posted and is available to users with a current license as of July 2019. 


The list of new features is available at https://www.songshowplus.com/WhatsNew.


Other 9.0 details can be found in the Version 9.0 support forum.

06 Dec 2019 12:18 PM
Version 9.0 Preview Release - 12/04/2019 Update by George in Latest News

The Preview release of SongShow Plus 9.0 dated 12/04/2019 has been posted and is available to users with a current subscription. 

This build corrects the previous False-Positive AntiVirus issues that we were encountering. 
More details can be found HERE

Several other Bug Fixes are also included.

Try out the new Features and Themes!

Details can be found in the Version 9.0 subscriber forum.

27 Nov 2019 03:14 PM
Version 9.0 Preview Release - 11/27/2019 Update by George in Latest News

The Preview release of SongShow Plus 9.0 dated 11/27/2019 has been posted and is available to users with a current subscription. 

Regular Activation is now available. Several Bug Fixes included.

Try out the new Features and Themes!

Details can be found in the Version 9.0 subscriber forum.

27 Sep 2019 11:43 AM
Version 9.0 Preview Release - 9/25/2019 Update by George in Latest News

The Preview release of SongShow Plus 9.0 dated 09/25/2019 has been posted and is available to users with a current subscription. 

Regular Activation is now available. License issue corrected in this build.

Try out the new Features and Themes!

Details can be found in the Version 9.0 subscriber forum.

20 Sep 2019 01:12 PM
Version 9.0 Preview Release - 9/19/2019 Update by George in Latest News

The Preview release of SongShow Plus 9.0 dated 09/19/2019 has been posted and is available to users with a current subscription. 

Regular Activation is now available.

Try out the new Features and Themes!

Details can be found in the Version 9.0 subscriber forum.

 

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