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Subject: Video BGs freeze on changes
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ChuckTX
Posts: 3


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08/26/2008 7:16 PM  
I am on a Vista (not SP1) Based AMD 4800+ machine w/ 2GB RAM and an ATI 3650 w/ Catalyst 8.5 drivers.  When I am using the worshipfilms sample videos as backgrounds they seem to freeze for just a sec whn I change stanzas in a song.  I am using teh Background Improv plug-in.  When I switch between backgrounds the one that I am switching out of seems to freeze halfway through the transition between the two.

Any suggestions?

Thanks,
Chuck
osborn4
Posts: 2739



Online:User is Offline
Location: Milton, WI
08/27/2008 6:04 AM  
Here's the official statement on Vista Compatibility.

I'd install SP1 for Vista and make sure I'm running the April 2008 release.

Then I'd check my video drivers.

Then I'd call Tech Support.
...Joel

Milton Seventh Day Baptist Church
______
You don't have a soul. You are a Soul. You have a body. - C. S. Lewis
George
SSP Team
Posts: 636



Online:User is Offline
Location: Boise, ID (GO BSU BRONCOS)
08/27/2008 12:53 PM  

Chuck,

Regarding the Background Improv and the video "freeze"...

I looked at this and it actually appears that the playback is stopped on the first video when the second is invoked.

We are investigating this behavior...
- GEORGE

Welcome to the SSP Evolution!
Lucas
Posts: 379



Online:User is Offline
Location: Brisbane, Australia
08/27/2008 5:32 PM  
George, I also noticed that over the weekend while using the latest beta.

I also found that I could not apply any Effects to Motion Backgrounds in Global.

Should I make a new thread?
Lucas

ChurchMedia.Net Member
Fuel: High Octane Worship
clc
Posts: 10


Online:User is Offline
Location: Newark, OH
08/27/2008 5:59 PM  
We are also having issues with video backgrounds, numerous short pausing during the display of songs & when we transitions from one page to the next.

I, also, noticed that the CPU usage while SSP is displaying the black bkrgnd is quite high (28-38). When I go to edit the song, while the edit window opens we peak at 100.

We are currently running latest edition of April 2008.

Spec. 2.4 GHZ Dual Core, 2 GB RAM, ATI Radeon X300 128MB (Drivers updated to 08/2008), Win XP SP3.

We have never had issues with the January edition. Why now?
Eric Holyak

A Loyal man will tell you the bad with the good.

-Me
George
SSP Team
Posts: 636



Online:User is Offline
Location: Boise, ID (GO BSU BRONCOS)
08/28/2008 10:12 AM  
Lucas,
I checked the 8/15 beta and was able to add and apply effects to motion backgrounds in Global DP.  If you are still having this issue, start a thread in the Beta forum with details on what you are doing/seeing.
- GEORGE

Welcome to the SSP Evolution!
George
SSP Team
Posts: 636



Online:User is Offline
Location: Boise, ID (GO BSU BRONCOS)
08/28/2008 10:30 AM  

clc,

The CPU hit should not be that large for a black background.  The first thing I would try is setting global settings back to factory minimal or default to clear any possible hidden settings that are causing high utilization.  You can (and should) save your current settings before doing the reset.

Also the X300 is a little under powered for SSP although if it was working before it should still be fine, assuming you are doing the same kinds of things.  If the CPU gets maxed it could be taking a hit for what the video card can't handle.

I would cover the basics with the settings and then give support a call.  They can remote in and walk through what you are seeing - I am sure they can help.
- GEORGE

Welcome to the SSP Evolution!
clc
Posts: 10


Online:User is Offline
Location: Newark, OH
08/28/2008 12:14 PM  
Thx George. I will start there. Also, I went to the recommended vid cards thread for SSP, however I found those specific cards difficult to find for purchase. Could anyone recommend a decent (not needing to be cutting edge) video card that is readily available either Best Buy, Staples, etc or Tigerdirect.com, etc. Thx for any help.
Eric Holyak

A Loyal man will tell you the bad with the good.

-Me
osborn4
Posts: 2739



Online:User is Offline
Location: Milton, WI
08/28/2008 12:17 PM  
Look for a nVidea GeForce 8600 or 8800 GT (or so) with 256mb or 512MB of video RAM.

Those are generally available at newegg.com or tigerdirect.com for real reasonable.
...Joel

Milton Seventh Day Baptist Church
______
You don't have a soul. You are a Soul. You have a body. - C. S. Lewis
George
SSP Team
Posts: 636



Online:User is Offline
Location: Boise, ID (GO BSU BRONCOS)
08/28/2008 1:40 PM  
Posted By George on 08/27/2008 12:53 PM

Chuck,

Regarding the Background Improv and the video "freeze"...

I looked at this and it actually appears that the playback is stopped on the first video when the second is invoked.

We are investigating this behavior...



This BGI behavior has been verified and restored to the correct cross-fade with both videos playing through the transition - This will be available in the July 2008 release when complete.
- GEORGE

Welcome to the SSP Evolution!
clc
Posts: 10


Online:User is Offline
Location: Newark, OH
08/28/2008 2:45 PM  
Thanks Joel, but there are a lot of 8600/8800 by different brands. Is anyone better than the other?
Eric Holyak

A Loyal man will tell you the bad with the good.

-Me
osborn4
Posts: 2739



Online:User is Offline
Location: Milton, WI
08/28/2008 4:02 PM  
Well, the manufacturers of the specific cards that R-Technics recommends are BFG and eVGA, so I'd try them first.

We've done OK with Gigabyte and XFX (I work supporting 4400 PCs for a state agency).

We've had horrible luck with Jaton. I would use a candle and shadow puppets before I bought a Jaton card.

One note: be sure the card you buy will fit into the slot that your computer has. Usually that is PCI Express16. But never assume.

Although I'm pretty sure the x300 was a PCIx16 card. We had that card, too, and I hated it. Thing got much better when we upgraded to an x700.

Now we have the GeForce 8600 GT with 512MB that came with our GoFish computer and it rocks.
...Joel

Milton Seventh Day Baptist Church
______
You don't have a soul. You are a Soul. You have a body. - C. S. Lewis
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Forums > SSP Forums > User Support - V7 > Video BGs freeze on changes


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