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Subject: computers from GoFish Media
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lasonita
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03/08/2007 8:39 PM  
I am wondering if anyone has purchased a computer built by GoFish Media. We are moving to our new facility and are currently working on upgrading our computer system and SongShow plus (we are currently using v5). When we called with questions about the new version, we were quoted a price on a laptop built by GoFish Media specifically for SongShow plus. I am looking for feedback on the quality of the computers and if anyone has purchased one if they like it or not. Thanks
kiliki
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05/23/2007 1:55 PM  
Don't know if you got your laptop yet, but we are really not pleased with our purchase from them.
We bought a laptop from GoFish Media for our brandnew church. I was convinced that we could eliminate any compatibility problems of using Songshow7 if we used something they built and I was told that they would take care of any hardware problems through a loaner program and we would never have a weekend without a computer. Well, unfortunately the headphone jack shorted on the 43rd day after we got the laptop and GoFish politely told me I misunderstood them about the loaner program. They will send a replacement within the first 30 days of any problems, but they do not know where I got the impression about getting a loaner to be sure we were never left without a computer. (Maybe it's possible that I made up the whole conversation in my head?) We've also had problems with the tech support supplied by them. Not only does it sometimes take forever to get a callback or answer the phone, the answers are never absolute and we don't ever get our problems solved. I work as computer tech support person and so does the main songshow operator who is involved with directly using the laptop. When we call for help, we both cannot believe what answers we get from GoFish media. Sometimes we are told to remove programs that are not even on the computer as a solution. The computer also seems to freeze A LOT, and we are ALWAYS worried that things will not work smoothly during service. (It has crashed more than a few times during a service) The staff at GoFish are always polite (when you can reach them) and seem as though they want to help, but we still have yet to have a problem solved. Maybe my expectations are too high because I am in the same industry, but their solution to our broken headphone jack is going to leave us without a computer for 2 OR MORE weeks! As a growing church we have no funds and being without a system in which we spent $2,000 on for more than 2 weeks is really a sad testament to what we thought the type of service a Christian software/hardware company should've provided. If you buy a computer from them, make sure you have a second backup computer around in case the one you buy breaks after the 30th day.
Rod
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Location: Brisbane , Australia
05/23/2007 3:44 PM  
Mate your going them for a "Broken Headphone Jack" on a laptop???
I would call that wear and tear.

Rod


www.salvos.com/fuel
kiliki
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05/23/2007 3:56 PM  
I guess it would be considered "typical" wear and tear if it were a few years old or even perhaps a few months, but this was a few weeks and the headphone jack failing is obviously from a poor manufacturing job. The sound output from that jack is vital for our services since the audio for any videos we've put in need it. I've worked with many many computers, laptops, and various audio equipment enough to know that this was a manufacturing issue and even GoFishMedia said they would have to send it back to Intel to have the motherboard "Replaced" because it was for them (the manufacturer) of that part to take care of. I think if a key on the keyboard broke after pressing it 10 times, that can't be "honestly" considered wear and tear.
kiliki
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01/04/2008 8:59 PM  
This is a very late update. VERY soon after this discussion forum was posted, GoFish contacted us saying they were trying to get in touch with us to help us resolve the issue. They sent us a Desktop machine with all the bells and whistles while we sent the laptop back to them for repairs. We had the desktop unit for about 3 or 4 weeks while the laptop was sent back to GoFish who then sent the motherboard to Intel for replacement. I gotta admit, the desktop is an awesome machine. Anyone who is considering getting a GoFish desktop machine, you won't be disappointed and you definitely will never want to run any other machine when it comes to smooth running. It was a beauty, and ran like a champ. If we weren't such a new church and we weren't mobile, we'd get one. The laptop sent back to us runs better than ever. Even problems we originally had with the bad laptop, with regards to freezing and other issues became minimal with this replacement. Maybe we got an upgraded motherboard instead of just an exact replacement. I build computers all the time, sometimes there are just lemons out there, just like cars. We had never used such a powerful program like songshow prior, so we didn't know any better and thought our original problems with the first laptop were just software limitations. I personally do not work on the songshow program but I our media gal always keeps me up to date on how her machine is running and any problems that occur. She's been a happy camper ever since the replacement was done over 6 months ago and loves her laptop now. She misses the temporary loaner desktop machine (which was very kind of GoFish to help us with when we were only 5 weeks old as a church).
My final words to anyone buying one of their machines...It's worth it. The power needed to run Songshow could cause a lot of issues if you buy a laptop not made by them that could be harder to resolve. Songshow is a great program, it absolutely amazes me what our media gal can do with it. Our pastor loves media tools in his sermons and she even makes commercials of her own that get embedded in the program. She's just a volunteer with an awesome gift, and the GoFish laptop and Songshow program really let her express her gift.
bbedard
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Location: Roswell,NM
06/01/2008 9:55 AM  
I have both the Laptop and SongShow Extreme computer from Go Fish and we couldn't be happier with both the work above and beyond all expectations...best way to go in my opion...The extreme machine is just that this machine sould take us a couple of years in updates for ShongShow...Way to Go, goFISHmedia.....



agaleucia
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06/30/2008 9:46 PM  
I believe purchasing your own is the way to go with being able to get more bang for your buck....  I just purchased a AMD 9600 Quad Core Processor 2.3 ghz with 4 gb RAM, 750 gb hd 7200 RPM with 3GB/S, 768mb of NVIDAGEFORCE9600GS DVI-I, VGA HDMI outputs, dvd-rw/ dvd rom for 1400 from HP with 3 year additoinal warranty... Which the exteme system gofishmedia offer had the same thing with only .33 more ghz  better for 1699.00
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Forums > SSP Forums > The 'Wave Pool' > computers from GoFish Media


ActiveForums 3.7
Most Recent Posts

07/04/2009 9:41 PM
RE: Typical verse order by mmeltser in User Support - V7

Any thoughts on -- "how do I get a song in a program back to it's typical order? Is the only option to remove it and re-add it"

Thanks.

07/04/2009 2:37 PM
RE: Adding sounds to transitions by osborn4 in User Support - V7

Sorry. No way to do that with SSP. Might make a good wish for the wishlist.

07/04/2009 11:06 AM
Adding sounds to transitions by clee in User Support - V7

As a former PowerPoint user, I would often find the need to add sounds to my transitions, such as a bang, roar, etc.  any kind of a wav file.  Is there a way to do so in SSP?  For instance, in the middle of a bible verse, I want to add a sound effect.  The old way that I would do so in PowerPoint would be to duplicate a slide, and have no movement transition but sound only on the second slide.  I would advance the slide when the sound was needed.  I would really appreciate any advice on this!  Thx!

07/03/2009 3:42 PM
RE: Import lots of XML Songs by osborn4 in User Support - V7

Here's the XML format that SSP uses.

Hopefully that will help. I've not tried it before.

07/03/2009 2:43 PM
Background improv issue by iamgap in User Support - V7


If Background Improv is set as your default motion background, you cannot use an image background. Even if you have Transparent as the Default Background. I have also tried No Change, and the Background Image will not show. I have to set Background Improv to None. IMO this negates the advantage of Background Improv.

This started as soon as I installed the 6/30/2009 update.

EDIT:
I just found that if I manually click the transparent button on the Plug-in Panel, the background image becomes available. It is as if the Display Properties is not triggering the Transparent option as it should.

07/03/2009 2:33 PM
RE: Import lots of XML Songs by iamgap in User Support - V7


I haven't used it, but there is an import from XML feature. It is not a default Plug-in, so you have to select it during the install. You can add it by running the SSP installer again. The installer will only install items you check. Also note that it is a Professional plug-in, so you cannot install it if you have a basic license.

You can also install the Plug-in using the SSP Updater. Start Menu\Programs\SongShow Plus\SongShow Plus Update. Select All available components and Click here to check for updates. XML Importer will be an option under the Proffessional Level Plug-ins.

07/03/2009 1:02 PM
Import lots of XML Songs by chmaier in User Support - V7

Dear All,
I was wondering how I am suposed to import 400+ Songs into SSP. They are all in XML Format
[ppl version="3.0"]
−
[general]
[title]KL I 4 I bi vo inne usse obe une[/title]
[category]Kinder[/category]
[language/]
[/general]
−
[songtext]
−
[part caption="Teil 1"]
−
[slide mainsize="32" backgroundnr="0"]
[line]I bi vo inne, usse, obe, une[/line]
[line]glücklich alliziit.[/line]
[line]vo inne, usse, obe, une[/line]
[line]glücklich alliziit.[/line]
[/slide]
−
[slide mainsize="30" backgroundnr="0"]
[line]Sit Jesus zu mir isch cho,[/line]
[line]die Sünd vo mir gät gno,[/line]
[line]bin i vo inne, usse, obe, une,[/line]
[line]glücklich alliziit![/line]
[/slide]
[/part]
[/songtext]
−
[order]
[item]Teil 1[/item]
[/order]

Any Help would be really apricated. It might be that I didn't find the right post too 

Thank's a lot!!!

07/02/2009 2:48 PM
RE: May 2009 Edition Released by osborn4 in Latest News

If your projector has a freeze function and the content of the main screen isn't going to change, then you could freeze the main projector and show whatever you want on the secondary display.

But you'd have to remember to change what you are displaying back before you unfroze the main projector.

07/02/2009 2:05 PM
RE: May 2009 Edition Released by bhackle2 in Latest News

If they make the second screen editable that would be hugh!

I was looking at Media Shout for that reason. Every support person I talked to said the same thing "the second display shows the same as the first except no background", but on the forums I found a person that found a way to edit the second display. I would rather use Song Show. Our media team really likes its ease of use.

07/02/2009 1:33 PM
RE: May 2009 Edition Released by osborn4 in Latest News

As I understand it, the feature will only show the same words on both monitors, just different formatting.

07/02/2009 1:01 PM
RE: May 2009 Edition Released by bhackle2 in Latest News

I'm excited about the secondary display output. Has anyone figured out how to edited the secondary display? We currently use two computers. One computer displaying lyrics only for the congregation, and the other computer displaying lyrics and notes to the praise team. If Song Show will allow editing of the secondary display, we can get by with one less computer and operator.

07/01/2009 6:57 PM
RE: Change DataPath to use external drive? by osborn4 in User Support - V7

Yes. In SSP, go to Tools -> Utilities and select Data Files Setup From there, follow the bouncing ball.

You will need to be sure and have that drive attached whenever you fire up SSP. But I don't know why it wouldn't work.

07/01/2009 6:51 PM
RE: New Plug-ins Now Available by osborn4 in Latest News

I saw it. But I had to click in and enter my church's software ID to get in to the plug ins page.

07/01/2009 6:18 PM
Change DataPath to use external drive? by jmsuttle in User Support - V7

I just added an external drive to our media computer, and would like to change the data/file path for our SSP items to this external drive.  Is it possible to change the default file location?  If so, please direct me to the function in SSP.  The current location default is as follows:

DataPath: C:\Documents and Settings\All Users\Documents\R-Technics\SongShow Plus

Thank you in advance,
Jessica

07/01/2009 2:51 PM
RE: New Plug-ins Now Available by cegarrett in Latest News

I didn't see the H.264 Plugin listed at SSPSTORE.com is it available now?

07/01/2009 12:52 PM
RE: New Plug-ins Now Available by markrief in Latest News

I plan to purchase the H.264 plug-in.

Do I need one for each system, or is it a stie license for the projection and and workstation systems?

Thanks, Mark

07/01/2009 9:18 AM
RE: New Plug-ins Now Available by osborn4 in Latest News

Posted By cegarrett on 07/01/2009 8:09 AM
Am I correct in my thinking that the New Public Bibles are already included in the install; and the $25 fee is per machine/per translation only for the bibles listed above?
Yes, you are correct. At least the public domain versions got loaded with the preview version. So I would assume they are still there.

07/01/2009 8:09 AM
RE: New Plug-ins Now Available by cegarrett in Latest News

Am I correct in my thinking that the New Public Bibles are already included in the install; and the $25 fee is per machine/per translation only for the bibles listed above?

07/01/2009 12:04 AM
New Plug-ins Now Available by NewsGuy in Latest News

The plug-ins for the New American Standard Bible, New International Version Bible, New Revised Standard Version, Revised Standard Version, and The Message are now available for sale.

Also available for sale is the new H.264 plug-in.

Pricing information is available at sspstore.com.

Note: For those of you who may have acquired a license for a Bible plug-in during the test phase: You will need to be issued a new license file. Please contact technical support for assistance with this.

06/30/2009 11:59 PM
May 2009 Edition Released by NewsGuy in Latest News

The May 2009 Edition of SongShow Plus is formally released and is available to all users who have a current subscription, or whose subscription was current as of May of this year.

You can download the new edition from within SongShow Plus using the menu command Update > Check for Updates or by going to http://www.songshowplus.com then to the Download page.

Click here for a list of What's New in the May 2009 Edition.
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