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Subject: Erroe Message with Text
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Perretts
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11/16/2008 4:55 AM  
Hi.  I just downloaded the updates from September (finally got around to it) and was hoping that the issues I was encountering were Vista related. Perhaps they were. Here's what's been happening:
I enter display properties.  I choose to change the text.  It take an inordinately long time for that window to display and, once it does, I get an error message ("an unexpected error has occurred, please contact technical support").  I've done that but really can't tell what the error is because this is all I get.  Then, if I choose "outline" the preview window shows the text in a large black square.  Now, this happens every time and has been happening both before the updates and after, on my workstation (Windows XP) and at church (Vista).  Any clues? Thanks. Peg
George
SSP Team
Posts: 825



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Location: Boise, ID (GO BSU BRONCOS)

11/17/2008 11:37 AM  

Hi,

There appear to be two separate issues discussed here...

The first is the delay when opening the song text Display Properties.  This does affect both XP and Vista and there is a Knowledge Base article that covers it that can be found here.

The second is regarding the presentation of text with an outline in the preview windows.   This could be attributed to the fact that the preview windows are not always rendered at the same scale as the final product.  These are meant to be a representation, not a reproduction of the end product.  Is the content displayed on the projection screen correct?
You can try a couple of things in this case. You may need to adjust the thickness of the outline so that it does not completely obscure the text.    Also, if you are viewing in the preview strip at the bottom of the Display Properties window you can click on it to get a bigger preview that is a better representation of the final product.

If these suggestions do not solve your issues, please contact the support team and they can walk through the issues with you.


- GEORGE

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Forums > SSP Forums > User Support - SSP and Vista > Erroe Message with Text



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Most Recent Posts

07/04/2009 2:37 PM
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07/04/2009 11:06 AM
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07/03/2009 3:42 PM
RE: Import lots of XML Songs by osborn4 in User Support - V7

Here's the XML format that SSP uses.

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07/03/2009 2:43 PM
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This started as soon as I installed the 6/30/2009 update.

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07/03/2009 2:33 PM
RE: Import lots of XML Songs by iamgap in User Support - V7


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07/03/2009 1:02 PM
Import lots of XML Songs by chmaier in User Support - V7

Dear All,
I was wondering how I am suposed to import 400+ Songs into SSP. They are all in XML Format
[ppl version="3.0"]

[general]
[title]KL I 4 I bi vo inne usse obe une[/title]
[category]Kinder[/category]
[language/]
[/general]

[songtext]

[part caption="Teil 1"]

[slide mainsize="32" backgroundnr="0"]
[line]I bi vo inne, usse, obe, une[/line]
[line]glücklich alliziit.[/line]
[line]vo inne, usse, obe, une[/line]
[line]glücklich alliziit.[/line]
[/slide]

[slide mainsize="30" backgroundnr="0"]
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[line]die Sünd vo mir gät gno,[/line]
[line]bin i vo inne, usse, obe, une,[/line]
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[/slide]
[/part]
[/songtext]

[order]
[item]Teil 1[/item]
[/order]

Any Help would be really apricated. It might be that I didn't find the right post too 

Thank's a lot!!!

07/02/2009 2:48 PM
RE: May 2009 Edition Released by osborn4 in Latest News

If your projector has a freeze function and the content of the main screen isn't going to change, then you could freeze the main projector and show whatever you want on the secondary display.

But you'd have to remember to change what you are displaying back before you unfroze the main projector.

07/02/2009 2:05 PM
RE: May 2009 Edition Released by bhackle2 in Latest News

If they make the second screen editable that would be hugh!

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07/02/2009 1:33 PM
RE: May 2009 Edition Released by osborn4 in Latest News

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07/02/2009 1:01 PM
RE: May 2009 Edition Released by bhackle2 in Latest News

I'm excited about the secondary display output. Has anyone figured out how to edited the secondary display? We currently use two computers. One computer displaying lyrics only for the congregation, and the other computer displaying lyrics and notes to the praise team. If Song Show will allow editing of the secondary display, we can get by with one less computer and operator.

07/01/2009 6:57 PM
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07/01/2009 6:51 PM
RE: New Plug-ins Now Available by osborn4 in Latest News

I saw it. But I had to click in and enter my church's software ID to get in to the plug ins page.

07/01/2009 6:18 PM
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07/01/2009 2:51 PM
RE: New Plug-ins Now Available by cegarrett in Latest News

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07/01/2009 12:52 PM
RE: New Plug-ins Now Available by markrief in Latest News

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07/01/2009 9:18 AM
RE: New Plug-ins Now Available by osborn4 in Latest News

Posted By cegarrett on 07/01/2009 8:09 AM
Am I correct in my thinking that the New Public Bibles are already included in the install; and the $25 fee is per machine/per translation only for the bibles listed above?
Yes, you are correct. At least the public domain versions got loaded with the preview version. So I would assume they are still there.

07/01/2009 8:09 AM
RE: New Plug-ins Now Available by cegarrett in Latest News

Am I correct in my thinking that the New Public Bibles are already included in the install; and the $25 fee is per machine/per translation only for the bibles listed above?

07/01/2009 12:04 AM
New Plug-ins Now Available by NewsGuy in Latest News

The plug-ins for the New American Standard Bible, New International Version Bible, New Revised Standard Version, Revised Standard Version, and The Message are now available for sale.

Also available for sale is the new H.264 plug-in.

Pricing information is available at sspstore.com.

Note: For those of you who may have acquired a license for a Bible plug-in during the test phase: You will need to be issued a new license file. Please contact technical support for assistance with this.

06/30/2009 11:59 PM
May 2009 Edition Released by NewsGuy in Latest News

The May 2009 Edition of SongShow Plus is formally released and is available to all users who have a current subscription, or whose subscription was current as of May of this year.

You can download the new edition from within SongShow Plus using the menu command Update > Check for Updates or by going to http://www.songshowplus.com then to the Download page.

Click here for a list of What's New in the May 2009 Edition.

06/30/2009 2:43 PM
RE: Title Slides for Songs by osborn4 in Feature Reviews

Yes. I do basically the same thing (only I call the song part Opening) and it works fine.

But it will be nice to not have to do this anymore.

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