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Subject: Erroe Message with Text
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Perretts
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11/16/2008 4:55 AM  
Hi.  I just downloaded the updates from September (finally got around to it) and was hoping that the issues I was encountering were Vista related. Perhaps they were. Here's what's been happening:
I enter display properties.  I choose to change the text.  It take an inordinately long time for that window to display and, once it does, I get an error message ("an unexpected error has occurred, please contact technical support").  I've done that but really can't tell what the error is because this is all I get.  Then, if I choose "outline" the preview window shows the text in a large black square.  Now, this happens every time and has been happening both before the updates and after, on my workstation (Windows XP) and at church (Vista).  Any clues? Thanks. Peg
George
SSP Team
Posts: 670



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Location: Boise, ID (GO BSU BRONCOS)

11/17/2008 11:37 AM  

Hi,

There appear to be two separate issues discussed here...

The first is the delay when opening the song text Display Properties.  This does affect both XP and Vista and there is a Knowledge Base article that covers it that can be found here.

The second is regarding the presentation of text with an outline in the preview windows.   This could be attributed to the fact that the preview windows are not always rendered at the same scale as the final product.  These are meant to be a representation, not a reproduction of the end product.  Is the content displayed on the projection screen correct?
You can try a couple of things in this case. You may need to adjust the thickness of the outline so that it does not completely obscure the text.    Also, if you are viewing in the preview strip at the bottom of the Display Properties window you can click on it to get a bigger preview that is a better representation of the final product.

If these suggestions do not solve your issues, please contact the support team and they can walk through the issues with you.


- GEORGE

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